Job description

Job Summary:

The Patient Financial Counselor is responsible for identifying patient’s financial responsibility, assisting patients who need financial assistance or payment plans, and following up on uncollected patient balances for all patients of Pennsylvania Retina Specialists. The Patient Financial Counselor assists the front desk staff with fielding patient financial questions and with identifying appropriate co-payments and co-insurance payments that should be collected at check-in. This position requires a high level of organization, follow-through, and attention to detail. This position also requires advanced skills in customer service and communication.

Duties/Responsibilities:

• Reviewing, printing, and mailing patient statements weekly.
• Make weekly patient collection calls for outstanding balance.
• Assist front desk staff with any patient balance questions when a patient is in the office.
• Type up and mail patient final letters weekly.
• Take all patient phone calls with balance questions
• Processing credit card payments over the phone and mailing patient’s receipts if requested.
• Write up Collection Action Requests to send patients to collections.
• Complete collection company intake spreadsheet and update accounts for all patient accounts going to collection.
• Post any patient payments that come in the mail.
• Work any returned statements via mail needing updated addresses from patients.
• Setup patients on payment plans.
• Process patient payment plan payments daily.
• Work with our Medical Assistance Consulting team if patient needs to apply for medical assistance.
• Interview and assist patients that need to apply for the PRS Hardship Program.
• Send out yearly renewal Hardship applications and review for approval.
• Enroll patients in care credit.
• Post all care credit payments on care credit site and then post in patient’s account.
• Print out daily schedules, review patients, and add a pop up in the patient’s record if patient has a balance for the front desk to collect at patient’s appointment.
• Update balance log spreadsheet with current collections and outstanding collections.
• Work the monthly patient unapplied credit report.
• Discuss self-pay costs for patients that do not have insurance coverage.
• Balance processed payments daily.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Experience with collections and patient payment processing is of great benefit.

Education and Experience:

High school diploma or equivalent.

At least two years of related experience is preferred.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Job Type: Full-time

Pay: $14.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Camp Hill, PA 17011: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)
• Medical collection: 2 years (Preferred)

Work Location: One location

offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.