Employment Type:

Full time

Shift:

Day Shift

Description:

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

We are looking for a Patient Service Representative to join our International Care Clinic! This is a part-time position, offering 32 hours per week.

About The CARE Clinic

Saint Alphonsus CARE Clinic offers group prenatal and infant care to families who have arrived in the United States through the refugee resettlement program. Patients who choose this model for prenatal care meet every other week in a group setting facilitated by a nurse and social worker, while also seeing their midwife individually. Well-child checks are also offered in a similar manner for infants up to 12 months old.

The clinic's holistic approach to care attempts to meet the patient's and their families' physical, psychological, and social needs in a trauma-informed, culturally adapted, and linguistically appropriate manner. The clinic utilizes midwives, family physicians, nursing staff, social workers, interpreters, health advisors, and patient service representatives to implement their integrativemodel of care.

As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs. You will be responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility.You will also need to be comfortable using our electronic medical record to update required information. He or she will need to be comfortable with a changing work environment and traveling to multiple clinics within our organization.

Our ideal candidate is friendly, detail oriented, and will have a passion for providing a high quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families and other colleagues. The ability to provide superior customer service will be essential in this position. This position is a great opportunity to learn more about our various clinics and expand your skill set!

SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent required

• Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred

• Experience with process improvement or lean philosophy preferred

We Expect That You:

• Know, understand, incorporate, and demonstrate the Organization's Mission, Vision, and Values in behaviors, practices, and decisions

• Protect our patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations

• Maintain operations by following policies and procedures and reports needed changes

Patient Registration Essential Functions:

• Acknowledges and greets patients immediately, providing a positive customer service experience

• Registers patients for appointments and completes paperwork

• Verifies and updates existing patient and insurance information

• Keeps patient appointments on schedule by notifying provider of patient’s arrival

• Informs patients immediately of delays, explains why, and the anticipated wait time

• Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.

• Maintain knowledge of different payer practices and deductibles

• Assist patients with all aspects of Financial Assistance Paperwork

• Control credit extended to patients via a payment plan

• Maintain business office inventory and equipment and order supplies

• Maintain a neat work area including the reception area

• Follow Cash Control Policy and Procedure and balances daily financial activities. Ensure collection of payments at time of service

Scheduling Medical Appointments Essential Functions:

• Optimize patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone

• Handles multiple telephone lines effectively and politely per clinic standards

• Updates patient personal and insurance information, and notifies patients to bring insurance cards, identification, and co-payment to appointment

• Mail patient paperwork to new patients prior to appointment

• Interacts with patients via Patient Portal

• Scan incoming patient related documents into EHR

• Ability to process incoming and outgoing referral requests

Medical Records Essential Functions:

• Files incoming medical reports and correspondence

• Assembles new patient medical records in accordance with policies and procedures

• Ensures availability of treatment information by filing and retrieving patient records

• Receives, processes, and documents referral requests to and from the office

• Sorts incoming faxes via Right Fax and routes

• Receives and routes record requests from others and makes requests on behalf of providers/patients

About Saint Alphonsus:

Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.

Visit www.saintalphonsus.org/careers to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System.

Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.