Job description

Call Center Representative
Full-Time

Are you interested in serving people through exceptional, affordable, and compassionate care and inspiring all those you touch to lead full and healthy lives?

At La Clinica, we love our patients and enthusiastically treat them with the same care, respect, and dignity that we would our friends, family, and neighbors because that's who they are. If this appeals to you, La Clinica might be the right place for you to build your career. We’re looking for the right team members to treat our patients with this level of care.

We invest in our employees' lives through competitive pay, generous benefits packages, easy access to wellness, personal and professional development workshops, and a focus on healthy work-life harmony. Check out our careers page to learn more about why our employees love working at La Clinica.

La Clinica currently has open positions for Patient Service Representatives at our Health Centers. The Patient Service Representative is responsible for greeting patients and the front desk, answering telephone lines, verifying patient insurance, and providing support to the team.

Responsibilities Include:

• The Patient Service Representative is responsible for providing information and other appropriate paperwork to patients with verbal instruction on how to complete the forms correctly
• Accurately collect confidential, sensitive patient information used for federal grant reporting
• Enter pertinent data from completed client paperwork into a computer database for charting and reporting purposes
• Accurately assign payor source to each qualifying patient visit
• Assess all incoming patients toward determining eligibility for healthcare grants and services
• Check-in patients for scheduled appointments
• Coordinate with clinic staff to determine availability for non-scheduled appointments and ensure patients are seen promptly
• Perform cash handling responsibilities including preparing receipts and collecting money for services, and preparing daily deposit
• Order and maintain inventory of forms and supplies
• Create and update forms, type and prepare correspondence, and maintain front office desk manual

• Responsible for following workflows that result in capturing activities to meet patient engagement standards as outlined in the APCM program
• Responsible for outreach efforts to ensure the continuation of OHP eligibility and engagement in La Clinica services
• Other duties as assigned

Education and/or Experience:

• Minimum: High School Diploma or GED
• Six months of work in a medical office setting or one-year experience in high volume direct public contact setting
• BLS HealthCare provider (BLS Certification)
• Excellent interpersonal communication and problem-solving skills
• Skills to intervene and promote reconciliation, compromise, and positive outcomes in difficult interactions
• Bilingual/Bi-literate skills in English / Spanish required
• Skilled at using electronic health records as applicable to the area of work (EPIC)

Preferred:

• Basic knowledge of adult learning models

Benefits Include the Potential for the Following:

• Medical, Dental, and Vision Insurance
• Voluntary Accident, Short Term Disability, and Critical Illness Insurance
• 403(b) Retirement Savings Plan with Available Company Match
• Organization Paid Standard Life Insurance
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
• Wellness Programs Such as Cooking, Zumba, Yoga, and Gardening
• Personal and Professional Development Seminars

Equity Statement:

At La Clinica, we commit to engaging everyone in a welcoming, respectful, and loving way and to maintaining the dignity and value of all people above everything else. These standards align with our organization’s vision of absolute excellence, an open-hearted community, and well-being for all.

For more information, please visit our website at: https://laclinicahealth.org/patients/approach/

Applications will be reviewed by the appropriate Department for interview; those selected must be able to provide proof of legal right to work in this country. A criminal history background check and pre-employment drug screen will be performed after any job offers. La Clinica is a drug-free work environment and Equal Opportunity, Employer. La Clinica complies with the Americans with Disabilities Act. If you consider yourself disabled and desire assistance in the application process, please contact the Human Resources Department.

Job Type: Full-time

Pay: $18.50 - $24.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Healthcare setting:

• Acute care
• Clinic
• Medical office

Medical specialties:

• Primary Care
• Public Health

Schedule:

• Monday to Friday
• No weekends

COVID-19 considerations:
All employees are required to be vaccinated against COVID-19 per OHA requirements for healthcare settings.

Work Location: One location

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