Position Summary

The Patient Services Representative is responsible for greeting patients, scheduling patient appointments, answering phones and managing the provider schedule. The Patient Services Representative must be an effective communicator, both within the department and patients. This position requires other duties associated with operating a reception desk including copying, filing, and health information retrieval.

Our generous benefits package includes medical, dental, and vision plans; paid parental leave; short term and long term disability plans; life insurance; flexible spending accounts; and a 403(b) retirement plan which includes a 10% employer contribution after 2 years of service. RFUMS is committed to employee wellbeing and work-life balance. Full time staff are eligible for 3 weeks of vacation, 15 sick days, and 13 holidays plus two floating holidays. That is a minimum of 30 paid days off each year!

Who We Are

Rosalind Franklin University Health Clinics (RFUHC), a subsidiary of Rosalind Franklin University of Medicine and Science, combines compassionate care with state-of-the-art science to provide patients with the highest quality medical services. With clinics in North Chicago, Libertyville, and Vernon Hills, the physicians of RFUHC are innovators in their fields, offering patients access to the latest discoveries in podiatry, behavioral health and reproductive medicine.

Essential Duties & Responsibilities

• Greet patients in polite, prompt, helpful manner.
• Provide any necessary instructions/directions.
• Inform appropriate department/person of person’s arrival.
• Coordinate and schedule appointments.
• Relay necessary information to staff.
• Answer phones in pleasant and timely manner and deal with patient needs expeditiously.
• Complete necessary paperwork such as encounter forms and medical records.
• Utilize computer system to generate information necessary for billing.
• Update patient information, collect copays, provide and assist with any necessary forms needing completion and obtain signatures as necessary.
• Maintain clean, orderly waiting area and oversee coordination of patient movement, report issues or irregularities.
• Supplement office staff as reception tasks permit by assisting with photocopying, computer input/ typing and other delegated tasks as directed.
• Balance cash and credit card payments with encounter forms.
• Balance cash drawer.
• Assist with collections and accounts for daily encounter forms.
• Respond to written, faxed and phoned chart requests with appropriate follow-up and response.
• Utilize computer to track chart inquires and access other pertinent information, along with locating missing charts.
• File medical histories and other information in patient charts according to departmental guidelines.
• Assist with clerical responsibilities as assigned. Perform other related duties as assigned or delegated.

Conditions of Employment

• Must achieve satisfactory results from a background check
• Must have proof of COVID 19 vaccination and booster or a university approved exemption

Required Education & Experience

• High School Diploma or GED
• Customer service or medical office experience

Required Knowledge, Skills, & Abilities

• Knowledge of reception/ scheduling tasks, practice policies/procedures and paperwork.
• Knowledge of information that must be conveyed to patients and families.
• Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
• Skill in customer service principles by creating a pleasant waiting room atmosphere.
• Ability to communicate clearly in person, on the phone, and establish cooperative relationships with customers/patients.
• Ability to project a pleasant and professional image in person and over the phone.
• Exemplary skills in verbal, written and interpersonal communications.
• Ability to work/interact with diverse populations, showing respect and sensitivity for cultural differences.
• Ability to plan, prioritize and complete delegated tasks.
• Ability to demonstrate compassion and caring.
• Ability to demonstrate initiative.

Preferred Qualifications

• Medical Office Experience
• Bi-lingual

Typical Physical Demands & Working Conditions

• Selected candidate must have the mental and physical capabilities to perform the essential functions of the position with or without reasonable accommodations.

EOE, Including Disability / Vets