What you will do in this role:

• Assist patients in person and over the phone in scheduling and confirming patient diagnostic appointments, exams or medical consultations by talking with the patient and utilizing patient the medical record for appointment recall/diagnosis.
• Collects insurance and demographic data as required with accuracy and speed.
• Verifies insurance eligibility for vision and medical plans using online resources and software. This includes verifying product eligibility (glasses, contacts, etc).
• Goes through the check-in and check-out process with the patient, advising them of any copays, deductibles, or out of pocket expenses that may be due at the time of service as well as works closely with patient accounts to aid in billing questions and payments.
• Works multiple reports and spreadsheets in Microsoft Word and Excel for rescheduling and monitoring patient appointments to maximize doctor schedules.

• Submits patient insurance claims correctly for payment processing.
• Travel to satellite offices required as needed.
• Provides support and cross trains in other departments, including but not limited to medical records and patient accounts.

Skills required:

• Experience in customer service environment.
• Excellent communication and analytical skills.
• Able to work independently & effectively in a team environment.
• Can work in a stressful environment while continuing to be friendly and welcoming to both customers and co-workers.

Why should I choose Gailey Eye Clinic?

In addition to being part of a distinguished company with a rich 80+ year history, here are some other highlights of what we offer members of the Gailey Team.

• BCBS PPO Health Insurance plan
• Dental Insurance including orthodontic coverage
• Eyecare plan to include discounts on vision care, glasses, and contact lenses
• Short-term disability
• Paid long-term disability and life insurance
• Free Employee Assistance Program
• 7 Paid holidays per year
• Paid Time Off (PTO) accruals that increase with length of employment
• 401(k) Retirement plan with generous profit-sharing contribution
• Annual uniform allowance
• Paid continuing education and certifications
• Employer provided training and development

Click here to learn more about Gailey Eye Clinic.

Equal Opportunity Employer