Job description
Job Summary: Performs customer service functions in the clinical office setting.
#LIDNP
Duties and Responsibilities:
- Responsible for incoming calls.
- Scheduling of medical and dental appointments.
- Appointment confirmations (24 hours in advance).
- Routing of phone messages.
- Follow up on no-show appointments.
- Inform patients of past due balance at point of contact.
- Insurance Verification
- Collection of co-pays, deductible, and fees.
- Demonstrates an ability to be flexible, organized and function well in stressful situations.
- Performs other duties as requested assigned.
Other Requirements:
- High school graduate or equivalent required
- Healthcare experience preferred
- Basic computer knowledge required
**Please note: Due to a mandate from federal regulators, all applicants must be fully vaccinated or willing to be vaccinated for COVID-19 prior to onboarding with Southeast with the exception of receiving an approved medical or religious exemption.**
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