At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right associates to help us make waves.

ADP is hiring a Payroll Support Representative for the Next Gen WFN Team. In this position, you will help to define, mature, and execute on ADP's next-gen technology, Workforce Now powered by Pi, through collaboration with various ADP partners such as Product and Development, PMO, Business Transformation, Client Experience, Enterprise Learning, Knowledge Management, and Service and Implementation Teams and Leaders.

WHO YOU ARE:

• Have an entrepreneurial mindset with a passion to be on the cutting edge of technology transformation
• Enjoy solving problems and practicing critical thinking skills
• Able to work independently and complete tasks with high quality, but also participate in a collaborative environment with a willingness to share your ideas and cultivate consensus
• Display a natural curiosity to experiment and continuously improve processes and systems

RESPONSIBILITIES:

Project Support:

• Provide user-oriented, subject matter expertise input into the design and development of new product, features and processes
• Serves as thought leader to identify broad level enhancements that will foster the delivery of an "exceptional client experience" for our clients
• Conduct end-to-end functional testing (processing payroll)
• Maintain and expand knowledge / proficiency on function, products, services, and best implementation practices industry-wide.
• Provide continuous feedback and suggestions to help build the product and experience

Client Support:

• Use multiple tools and research resources in order to develop an accurate and comprehensive response to a wide range of inquiries regarding payroll practices and tax considerations, taking into account the differences across states and localities.
• Develop and maintain effective, proactive relationships and communications with your assigned client base and ADP departments/associates to contribute to a successful overall client experience.
• Use functional area knowledge and industry specific experience to anticipate obstacles and proactively search for solutions.
• Works in an inbound phone support model
• Provides WFN Next Gen Payroll Technology support and guidance
• Supports general payroll, HR & Benefit questions
• Supports payroll processing questions and provides best practice guidance
• Conducts initial issue troubleshooting and engages appropriate internal resolution teams as necessary, providing frequent and proactive updates to client contact
• Collaborates with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third party vendors involved in providing services to identify and resolve issues and ensure that these services meet Client expectations.
• Escalates Client issues to Tier II Support or other internal partners, as appropriate. Communicates status and resolution to Client.
• Assists Client with tax changes for understanding, conducts research and follow-ups as needed
• Performs other related duties as assigned.
• Occasional extended hours during peak seasons. May work 5 - 10 hours of OT 6 - 8 weeks of the year.

Qualification Required:

• Requires a high-level payroll knowledge including payroll skills for processing Client payrolls. Accuracy and dependability important since errors or omissions can directly impact Client associate paychecks, and errors in reporting can also lead to penalty and interest payments for ADP.
• Basic knowledge of payroll tax principles and wage and hour laws
• Strong verbal and written communication skills
• Ability to analyze and resolve problems through effective customer interface and communication
• Must be able to work under time constraints to ensure that deadlines are met
• Excellent Professional Customer Service Skills
• Strong Organizational Skills
• Strong Process and documentation skills
• Strong Research Skills
• Proficient in MS Office applications, especially Word and Excel Proficiency in using PC

Bonus points for these: Preferred Qualifications

• Strong project management skills and the ability to multi-task
• Ability to work as part of a team to accomplish tasks
• Ability to demonstrate learning agility and critical thinking skills
• Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) is a plus.
• Experience leading initiativespilots
• PMP Certification
• Bachelors
  

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.