Job description

The PC Support Technician's role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion, and provide end-user assistance where required.

Responsibilities

Strategy & Planning

• Support development and implementation of new computer projects and new hardware installations.
• Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs.

Acquisition & Deployment

• Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts.

Operational Management

• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
• Where required, administer and resolve issues with associated end-user workstation network software products.
• Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
• Ensure that desktop connections, ie. network jacks are in proper working order.
• Prepare tests and applications for monitoring desktop performance, then provide

performance statistics and reports.

• If necessary, liaise with third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.

Position Requirements

Formal Education & Certification

• High School diploma or equivalent, and/or 5 years work experience in related field.

Knowledge & Experience

• Excellent knowledge of PC Laptops and desktop hardware.
• Excellent knowledge of PC internal components.
• Hands-on hardware troubleshooting experience.
• Extensive equipment support experience.
• Working technical knowledge of current protocols, operating systems, and standards.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Excellent knowledge of Microsoft Active Directory used to create and maintain user accounts and permissions
• Practical experience in Office 365 applications and account management
• Must have experience working with Helpdesk ticketing systems and documentation best practices
• Must be a self-starter

Personal Attributes

• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written, oral, and interpersonal communication skills.
• Ability to conduct research into PC and software issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment with remote team members.

Work Conditions

• Sitting, standing, or walking for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.
• In-district travel is required for the purpose of on-site hardware and software troubleshooting and repair.

Job Type: Contract

Pay: $13.76 - $28.43 per hour

Experience level:

• 5 years

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Cherokee, AL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person

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