Job description

Regional Client Performance Manager

The Regional Client Performance Manager will be responsible for exceeding Client expectations as well as providing the best-in-class security and loss prevention officers. The Regional Client Performance Manager will be responsible for running the day-to-day operations of a geographic territory. We are looking for a strong leader to fulfill our hiring needs for our clients within the Region. The Regional Client Performance Manager must be committed to going above and beyond and striving to acquire and retain the most unique and unprecedented talent in the industry. The Regional Client Performance Manager will oversee the daily human resources and operational activities for the Region.

Regional Client Performance Manager Pay & Benefits:

• Competitive compensation based on experience.
• Health, Dental, and Vision
• Opportunity for growth

Regional Client Performance Manager Daily Duties:

• Manage the daily operations of assigned region.
• Conduct site visits.
• Build relationships with all Clients.
• Plan, develop, and execute an effective recruiting strategy.
• Develop an organized pipeline of candidates.
• Work directly with customers, branch office staff and security teams to understand staffing needs.
• Develop and Manage relationships with Recruiting Services and Platforms.
• Supervise Scheduling Staff for accuracy in scheduling functions, roll call, and locating/notifying replacements for assigned territory. Assist Scheduling Staff as needed during surges in personnel requests and/or open posts.
• Ensure all security officers are trained on mobile applications for time and attendance recording, using the application in the field.
• Maintain standards relative to overtime performance through effective scheduling and by supporting Recruitment Strategies.
• Maintain staffing levels to adequate levels through effective communication and collaboration. Apply operational discipline at all sites.
• Review assignment requests made by clients to ensure that recommended staff meet company and client standards prior to assignment.
• Monitor staff performance by communicating with site managers, field managers, and clients. Document substandard performance and collaborate with the Human Resources Division to implement Progressive Discipline Strategies when necessary.
• Proactively monitor and adjust stand-by programs to accommodate holidays, weather conditions, and call-out trends.
• Support Recruiter(s) in interviewing new hires when necessary, scheduling new hires appropriate to client standards, and providing schedules immediately upon officers’ completion of training. Follow-up to ensure new hires are fully integrated into the schedule in subsequent weeks.
• Implement measures to reduce turnover.
• Assess officer quality for succession opportunities.
• Communicate changes in payroll records to the Payroll Office and Human Resources Division and provide immediate response to payroll discrepancies filed by officers.
• Work with Human Resources Division regarding potential counseling and disciplinary issues. Ensure timely investigations are conducted in cooperation with Human Resources.
• Coordinate with Recruiters regarding field visit schedules, field recruiting, client contacts, officer coaching and retraining, and following-up on corrective measures and client requests.
• Respond with urgency to client concerns. Document deficiencies noted during site visits and follow-up with appropriate communication, training, instructions, etc., providing client with corrective action taken.
• Ensure compliance to post orders, uniform requirements, retraining and licensing requirements.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Requirements:

• Security Operations: 3 years (Required)
• Client Relations and Business Development: 3 years (Required)
• Training & development: 3 years (Preferred)
• Scheduling and Recruiting (3 years)
• Extensive pre-employment screening process

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Travel requirement:

• Travel

Experience:

• Client Management: 3 years (Preferred)
• Business development: 3 years (Preferred)
• Security Operations: 3 years (Preferred)
• Training & development: 3 years (Preferred)
• Recruiting: 3 years (Preferred)

Work Location: On the road

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