GDIT is seeking a Voice Phone Technician to help support our Joint Service Provider Enterprise Transport Management - Next-Gen (JSP ETM - NG) program at the Pentagon in Arlington, VA. Due to the nature of work this role entails, telecommuting is not allowed and will require the employee to report full-time onsite.

Responsibilities include but are not limited to:

• Install, configure, and troubleshoot phones and network connectivity for DoD customers in the National Capital Region (NCR).

• Meet clients with professional demeanor

• Plans network installations by using manuals and technical specification

• Documents adds, moves, and changes to system configuration using client documentation standards

• Terminate and test new cables to ensure that they are properly incorporated into the system and are in good working order

• Test circuits and components to isolate malfunctioning systems by using test meters

• Configure and deploy phones

• Meet with clients to assist with customer's training and configuration preferences for end devices

• Work with Remedy Ticketing System to track adds, moves, and changes

• Receive Equipment/Material delivered for our VoIP Team and Engineers

• Go to Client Warehouse to stage Equipment/Material stored and ready it for delivery

• Install phone firmware

• Inventory Voice Team supplies

• Receive bad phones from customers from different location, return to warehouse and ready them for return

• Transports equipment between warehouse and customer sites

Required Qualifications:

• Active Secret Clearance

• Associates Degree in a related technical discipline, OR the equivalent combination of education, technical training, or work experience.

• 2+ years of Field and/or Phone Technician Vocational experience and/or OJT Training

• Experience with industry standard Voice over IP (VOIP), ISDN, and Analog phone installation

• Able to report onsite as indicated above

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