Job description
The F&B Supervisor is primarily responsible for the smooth functioning and service aspect of a full service restaurants. This individual leads a team of F&B associates in delivering the highest caliber of luxury service to guests. Leads by example in creating a professional atmosphere that is inviting for guests, promoting and enhancing the dining experience. Conducts new hire and continuing education training. Oversees scheduling based on business. Consistently performs serving and bussing duties. Ensures all areas remain clean, guest ready and well stocked. Handles guest issues, bringing them to a satisfactory resolution. Observes safety standards at the restaurant and performs necessary functions to promote accident prevention.
STANDARD SPECIFICATIONS:
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
SKILLS & QUALIFICATIONS:
Essential:
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Minimum two (2) years prior experience as a lead server and/or Supervisor in an upscale establishment or in a leadership position.
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Fluency in the English language.
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Thorough knowledge of proper service.
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Experience training food & beverage service staff in food and beverage and proper service etiquette.
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Proven ability to lead and motivate a team.
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Experience with guest service in a fast paced environment.
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High energy, flexible and adaptable.
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Professional appearance and demeanor, positive attitude and excellent communication ability.
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Ability to provide service efficiently while conveying a warm and friendly demeanor.
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Track record exhibits the ability anticipate guest needs.
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Ability to remember orders with accuracy.
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Ability to memorize menu and drink items.
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Experience with Food & Beverage Point-of-Sale Systems.
Desirable:
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Fluency in a foreign language
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Supervisory or Supervisorial training or experience.
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Experience in the hospitality/restaurant industry in a similar position.
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TIPS certification.
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CPR certification.
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ServSafe certification.
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Previous guest relations training.
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Experience with Micros POS.
The pay scale for this position is $24.00 hour.
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