Signature Plumbing in Wilmington, NC is looking to hire a full-time Plumbing Warranty Manager to handle warranty claims and provide excellent customer service. Are you detail-oriented and helpful? Do you have an interest in the plumbing industry and a desire to advance your career? Would you like to join a company that supports its team and treats its employees with respect? If so, please read on!

This administrative position earns a competitive wage that is based on experience. We provide fantastic benefits and perks, including medical, dental, vision, life, a 401(k) with a company match, paid time off (PTO) that begins accruing on your first day, paid holidays, uniforms, and weekly paychecks. If this sounds like the right customer service opportunity for you, apply today!

ABOUT SIGNATURE PLUMBING

With over 15 years in business, we've learned that good work comes from a well-supported team. We are a small business that works directly with building companies in the Wilmington area to perform both commercial and residential new construction plumbing services. We pride ourselves on being a professional, rewarding, and supportive company that hires people who are passionate about the trade. Our values of honesty, integrity, and reliability are what truly sets us apart from other companies in the area.

We value our team and show it by investing in their growth and nurturing their careers. Our employees love the flexibility and understanding that they receive. Each member of our team is part of our work family, so it's important to us that we treat each employee like a person and not another cog in the machine. We have an open and relaxed atmosphere that allows our team to feel at home with us. Additionally, we provide generous pay, benefits, and perks.

A DAY IN THE LIFE OF A PLUMBING WARRANTY MANAGER

As a Plumbing Warranty Manager, you ensure customer satisfaction by managing warranty claims. When customers submit a claim, you respond to their complaints and coordinate with the rest of our team to ensure that their issues are resolved in a timely and efficient manner. You're also responsible for scheduling appointments, maintaining accurate records of warranty claims, and tracking trends to identify any potential product or service issues.

In addition to managing individual claims, you oversee our warranty process from start to finish. This includes working closely with our team of plumbers and technicians to ensure that they're adhering to our warranty policies and procedures. Your excellent communication skills are crucial in this role as you interact with customers, suppliers, and team members to ensure that everyone is on the same page. With your dedication to customer satisfaction and your keen attention to detail, you play an integral role in ensuring that we continue to provide top-quality service to our valued customers!

QUALIFICATIONS FOR A PLUMBING WARRANTY MANAGER

• 1+ years of professional customer service experience
• An interest in the plumbing industry
• The ability to resolve customer complaints in a professional manner

Do you have excellent written and verbal communication skills? Are you honest and reliable? Can you accept constructive criticism? Do you enjoy helping others and providing great customer service? Are you a solution-oriented problem solver? If yes, you might just be perfect for this administrative position!

WORK SCHEDULE

This full-time administrative position typically works Monday through Friday from 7:30 AM to 4:00 PM, with occasional Saturdays as necessary.

ARE YOU READY TO JOIN OUR CUSTOMER SERVICE TEAM?

If you feel that you would be right for this administrative job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 28411