Job description
Greeter
Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.
Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.
Summary of the Position:
Tishman Speyer is looking to hire warm, out-going, authentic, curious individuals to help elevate our culture of hospitality across our New York portfolio. As a Greeter, you are the face of the Tishman Speyer’s culture and the first impression to all incoming clients and guests. Our Hospitality Teams are empowered to create singular moments by displaying a strong attention to detail and anticipating our client’s needs.
Key Responsibilities:
- Be the constant in our buildings by providing attentive warm greetings to clients and their guest within our lobbies and amenity spaces
- Escort guest to front desk, if applicable
- Bid farewell to departing clients
- Personalize greetings to known clients, and if unknown will use all resources to attempt to find out name
- Exchange pleasantries and conversation with clients
- Proactively offer assistance with clients
- Open and close doors (vehicle, entrance, etc.) for clients
- Offer assistance with directions and orientation at the property
- Be familiar with daily building events and ZO. programming
- Provide feedback of tenant experiences to Management
- Ensure lobby presence at all time
- Perform other duties as requested by management
- Be well versed on all aspects of the property as well as Tishman Speyer as a company; be confidante in sharing the respective narratives
- Further foster the relationships between our clients by partnering with our Property Management teams to build lasting community within our buildings
- Actively participate in daily client interactions within the lobbies and/or amenity spaces.
- Provide support to our security and other lobby team members by reinforcing our hospitality values and ensuring client service standards are met
- Demonstrate an attitude of teamwork by working collaboratively with peers to identify positive solutions to problems or issues. Be open and receptive to changing needs and priorities
- Ensure continuous improvement in quality of client experiences by seeking feedback from clients on ZO. programming and services; provide improvements accordingly
- Provide clients with ZO. platform information and assist with onboarding new and existing clients onto the “FINDYOURZO” app
- Report and document any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately
- Maintain cleanliness and organization of lobbies and amenity spaces
- Assist with new member training by positively supporting successful performance and giving respectful peer coaching as need
- Consistently log all activity within designated space ensuring communication is delivered though out the company
- Other duties assigned by management
Additional Requirements:
- Must be willing to have a flexible schedule. Schedule includes PM and weekend shifts.
- Prolonged periods of remaining stationary, up to a minimum of 8 hours per shift
- Frequent moving from one destination to another
- Frequent use of hands and fingers to write, type, and grasp documents and items
- Frequent use of arms to reach, pull, and push
- Occasionally lift and/or move 10-20 lbs
Skills & Qualifications:
- At least 1-2 years of previous hotel or restaurant experience preferred
- Legally authorized to work in the United States
- Bachelor’s degree preferred
- Must possess excellent interpersonal communication and organizational skills, be able to work well under pressure with a variety of people, handle multiple tasks simultaneously
- Computer operations experience (keyboarding skills)
- Must possess an aptitude for guest service and have a cheerful, positive attitude
- Must be fluent in English
The base compensation range for this role is $20.00/hour-$21.00/hour. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.
This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer’s New York team, as we’ve considered factors specific to this geography.
Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.
We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.
Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status or military status, or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Disability Assistance
- Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to
RecruitingAccommodations@tishmanspeyer.com
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