ESSENTIAL PURPOSE: Work within the framework of the Room Service Department service team, practicing established standards and systems. Assembles orders, delivers and serves food and beverages to our guests in a personable, courteous and professional manner.

· Be thoroughly familiar with menus, ingredients and methods of preparation for each dish, wine list, as well as hours of operation for all food and beverage outlets. · Thorough knowledge of the room layout and the property in general. Knowledgeable about the resort and its amenities.· Collect orders from the kitchen, ensure they have been prepared correctly; and promptly and efficiently deliver to the guest's room.· Fulfill all functions as required by accounting; submit signed checks to room service telephone operator, reconcile daily sales etc.· Assist with the collection of room service trays and other food and beverage items from the guest rooms. Includes proper breakdown of trays and other items.· Familiar with room service order taker's duties, and fill that position when needed.· Be thoroughly familiar with all standards of proper service etiquette and practice these standards throughout the guest's dining experience. Consistently deliver courteous, professional service. · Be aware of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.· Relay guest complaints or comments to supervisor.· Attend all staff meetings and supplemental training sessions. Attend pre-meal meetings and be aware of daily soup, specials and their method of preparation.· Keep work area and equipment clean and organized at all times. · Ensure all equipment is functioning properly; report any problems to the Room Service Captain or Manager immediately.· Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.· Perform any other duties as assigned by the Director of Food and Beverage, Restaurant Manager, Assistant Restaurant Manager· Answers phone in a courteous and timely manner.

• Assist other staff members as needed to ensure optimum service to all guests.

· Takes PRIDE in everything we do.· Takes OWNERSHIP of their actions and decisions.· Displays LEADERSHIP in our industry and our community.· Acts with INTEGRITY by being honest, trustworthy and doing the right thing.· Displays TEAMWORK by committing to common goals based on open and honest communication.· Delivers EXCELLENCE to our guests, our communities and to each other.