Job description
Are you someone that enjoys a fast-paced, fun, and professional work environment? If so, Cooke Orthodontics is the right place for you!We are looking for a passionate, driven and detail-oriented Practice Manager to join our well-established practice in Napa, California.
Our goals include providing exceptional patient care, preserving, and continually strengthening the patient-doctor relationship, fostering an inclusive culture, and fully supporting our team members.
As the Practice Manager you are a leader, team player, self-motivated, flexible, and always willing to learn.
About the role - key responsibilities:
- Train and coach, the team on new processes and techniques.
- Complete daily reports to ensure patients are being followed up with timely as well as monitor metrics.
- Submitting of payroll and timesheet management.
- Analyze workflow based on previous history collected and find solutions for improvement.
- Connect administrative and clinical team members and processes.
- Respond to escalated concerns as needed. Addressing, solving, and reporting as issues arise.
- Has a thorough understanding of the flow of the office and the new patient process.
- Communicating with dental offices and patient families.
- Assisting in marketing campaigns & social media posts.
- Answering general questions for first time visitors to an orthodontic practice.
- Assist with coordinating community sponsorship programs, events, and office contributions.
- You are a self-starter, willing to roll up your sleeves, get things done, and complete action items.
- You are exceptionally organized, have superior attention to detail, and can both multitask and prioritize appropriately.
- The ability to coach, guide and integrate teams effectively.
- Strong interpersonal skills, with the ability to build trust and relationships.
- Well-developed leadership and collaboration skills.
- You are aligned with our company vision and values, which guide how we work.
- A High School Diploma or GED; a Bachelor’s degree is preferred, but not required.
- Previous experience in an orthodontic, dental, or medical environment.
- Prior experience in a customer service role.
- Three or more years of formal leadership experience with demonstrated ability to coach and develop others is preferred.
- Being part of a collaborative and engaging team that prioritizes employee development.
- Partnering with and learning from an experienced network of professionals.
- A competitive total rewards package with an employee benefits program and 401K.
- Cooke Orthodontics is part of the Corus Orthodontist family which is a growing orthodontic partnership network that provides an ideal balance of support and autonomy for orthodontic specialists at all stages of their careers. We are one of the fastest growing orthodontic partnerships with over 60 practices and 950 team members.
For more information, please visit our website at: https://www.cookeortho.com/
Full-Time
#BIZ
Cooke Orthodontics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Corus has a strong commitment to diversity and all qualified candidates will be considered.
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