Job description
Schedule and Location
Full-time: Days
2250 E Market Street, York, PA 17402
Job Description
Under general supervision, manages, supervises, and coordinates all functions and activities related to the operation of a physician practice(s). Practice Manager level is determined by complexity/scope of the position.
Duties and Responsibilities
- Coordinates and integrates services within the department/service line/entity, with other departments/service lines/entities, and with the System's primary functions. Participates in the selection of outside services, if needed.
- Continuously assesses and improves the department/service line/entity/System's performance. Maintains appropriate quality control/assessment programs (if applicable).
- Actively utilizes improvement strategies/tools to positively impact all aspects of operations.
- In cooperation with departmental/services line leadership, manages all on-site activities in such a way that promotes the satisfaction and welfare of the patients visiting the site.
- Facilitates the purchasing of supplies, pharmaceuticals, and office goods by working collaboratively with materials management. Assists in selection of outside services; resolves issues related to services provided by outside vendors.
- Works in partnership with lead physician to solve problems, resolve conflicts and enhance operations, quality, and safety.
- Communicates operational issues to Sr. Director/Director of Operations to obtain timely and effective resolution.
- Promotes reporting of events and tracks trends to identify potential improvement opportunities.
- Establishes service recovery protocols; trains and empowers staff to address patient concerns; assures all patient issues are appropriately addressed.
Qualifications
- Minimum Experience:
- 1 - 2 years
- Minimum Education:
- Bachelor's Degree
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