Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

In late 2022, T-Mobile and SpaceX jointly announced Coverage Above and Beyond: a breakthrough new plan to bring cell phone connectivity everywhere. Using Starlink, SpaceX’s constellation of satellites in low Earth orbit, and T-Mobile’s industry-leading wireless network, the Un-carrier plans to provide near complete coverage in most places in the U.S. – even in many of the most remote locations previously unreachable by traditional cell signals.

As a Principal Product Manager you'll be on the cutting edge of a sea-change in how we think of mobile coverage and how to ensure our customers have the best possible experience engaging with this new extended coverage footprint. As with any emerging technology, there are many exciting challenges to take on in terms of user experience and technical considerations, you will have a leading role in helping to identify these critical decisions and working towards positive outcomes.

In this role you will be working closely with Ux Designers, Engineers, & Vendors. You will have a strong focus on customer experience, development, testing of hypotheses & results, and solid tech chops to understand the implications and trade-offs that come with Product & Ux choices. Your background delivering customer facing user experiences, particularly involving mobile apps will be especially helpful, along with the ability to form necessary relationships that help drive large, complex projects through enterprise processes. T-Mobile has an amazing senior leadership team, and we will be tapping into your passion for storytelling and your ability to evangelize our product story at all levels of the company.

Finally, the Principal Product Manager is our most senior role in the Product Management team, so we'll be counting on your strategic vision, eye for business, and cross-functional leadership to deliver on some of our most complex and important initiatives - and to level-up the team with your knowledge and experience in the field.

There’s never a dull moment here and your ability to think fast and scale sustainable and expandable product offerings will require passion, strong relationships, and creativity. Our customers are near and dear to us, and we want to simplify their connect lives. We hope you join our team to help bring amazing products and customer experiences to life!

Job Responsibilities:

• Owns product end to end for complex or cross-platform solutions for products of the highest
• level of complexity and scope, or family of products. This includes creating, managing, maintaining, and communicating product vision and strategy.
• Identifies target customer(s) for existing or future products, and designs and drives end user product research.
• Partners with business, internal/external collaborators and Leadership to understand current customer experiences, identifies areas of opportunity.
• Conducts analysis of quantitative and qualitative data to identify product innovation
• opportunities or root cause of issues, and assess opportunity size and impact.
• May work with data scientists to answer complex questions or identify meaningful insights from data.
• Maximises rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment.
• Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making.
• Works with team members and follows enterprise process to secure and maintain product funding.
• Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.
• Communicates, influences, and sells ideas at SVP/EVP/C-Level and below. This includes regularly delivering product presentations.
• Drives specific ad hoc analysis and presents information to SVP/EVP/C level and below on request.
• Owns product feature set and positioning strategies to improve customer experience, and drive or support growth.
• Leads discussions with external third parties to assess partnerships and licensing opportunities.
• Maintains current understanding of tech trends.
• Assesses how trends impact the roadmap or create opportunity for innovation of the product.
• Also uses this knowledge to guide and advise the broader organization.
• Uses customer insights for product vision, strategy, roadmap, priorities.
• Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
• Create, manage, foster an active VOC feed for themselves and team.
• Actively looks for opportunities to delight or meet customer’s unmet needs.
• Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first attitude.
• Creates an environment and culture where the team is immersed in customer-first approach.
• Tests ideas with real customers to ensure that the product delivers the desired benefit.
• Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for the highest level complexity products with multiple transactions and touchpoints across many teams. This work may include creation of prototypes.
• Owns and manages product backlog and priorities with our business and technology partners. Backlog at this level typically serves 9+ Agile / Scrum / Sprint teams, often with dependencies on other internal and external teams.
• Scopes and ensures alignment on the prioritization of activities based on business and customer impact.
• Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
• Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
• Collaborates with partners and Dev / Execution teams to create and communicate anticipated release schedule.
• Generates and maintains dashboards and reports that track product health and success metrics.
• Conduct Product Quarterly Business Reviews (QBR’s) and Steering meetings.
• Runs beta and pilot programs with early-stage products and samples.
• Collaborates with advertising and public relations to promote product.
• Supports sales, marketing, and other partner teams with the necessary product knowledge and additional documentation.
• Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.
• Anticipates and communicates technical challenges to team members and makes educated trade-off decisions with the team.
• Accountable for product quality and performance in production environment. Accountable for product and Dev team response in event of critical or high impacting defect , including communications to team members at all levels.
• Leads development of adoption tools and training materials.
• Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).
• Relationship & People, Professional Development
• Collaborates and develops positive working relationships with many technical and non-technical teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance. Works with outside partners and other third parties.
• Develops positive working relationships with Customer groups or Customer Representatives.
• Regularly mentors and provides informal coaching to other Product Management staff, as well as other members of Product Team.
• Presents at educational workshops; reviews professional publications; establishes personal networks; participates in professional societies.
• Develops adoption tools and training material
• 
  
• Work Experience:
• More than 10 years Relevant Product Management experience in an agile software product development environment.
• Bachelor's Degree in related field required

• 
  At least 18 years of age
• Legally authorized to work in the United States
• #LI-Corporate

Washington Pay Range : $167,100.00 - $226,000.00

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.