Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 48 distinct markets across 16 states, CHS is committed to helping people get well and live healthier. CHS affiliates 81 operate acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.

The Provider Relations department works to align market initiatives to achieve targeted organic growth; improve access to and delivery of care; establish and maintain relationships; promote expansion by actively seeking stakeholders and community partners to improve processes, access and outcomes. This growth is accomplished by coordinating and supporting hospital CEOs, service line leaders, and outreach team members (DPO/DCO) in their efforts to develop collaborative relationships and increase satisfaction among providers who practice in their communities.

Summary: The PRM Coordinator will be responsible for designing and implementing PRM solutions that optimize DPO/DCO workflows and help drive and monitor efficiency. Serving as the technical expert, the Coordinator will act as the primary PRM administrator including the creation and maintenance of automation, usability, and data flow management. The PRM Coordinator will be responsible for coding and testing innovations with our existing suite of tools and data to deliver high quality reports to our corporate and market level teams.

Primary Responsibilities

• Serve as primary owner of the PRM platform, including new user setup and configuration, usability improvement/automation, routine data clean-up, and dashboard distribution
• Monitor platform performance and user activity to identify problems and deploy continuous usability improvements
• Manage and respond to central and regional user support and customization requests
• Manage and customize dashboards and reports
• Manage trainings and ongoing development of users of the PRM platform
• Develop and maintain GCP-based PRM data solution
• Provide ongoing monitoring of the PRM Dashboard
• Perform regular data validity and accuracy checks
• Respond and input PRM change requests
• Provide ongoing data maintenance across the levels of the enterprise at regular intervals
• Update and manage rosters
• Manage team member onboarding process within the PRM
• Provide PRM support to all internal employees
• Evaluate PRM data and provide ad-hoc analysis
• Work in collaboration with Provider Relations leadership to improve and create new PRM functions
• Perform other duties as assigned to support the Provider Relations team and the general purpose of the position

Qualifications:

• Bachelor’s degree from an accredited four-year college or university in a technical or health-related field
• Authorization to work and remain in the United States, without need for sponsorship
• Experience managing a CRM or PRM information system, creating automated workflows, and developing communications.
• Minimum 1 year of applied business intelligence development experience, including
• Creating and implementing data entry forms;
• Managing back-end data;
• Implementing row-level security;
• Creating automated and ad-hoc visualizations per customer specifications
• Minimum 1 year experience with SQL
• Minimum 1 year experience with cloud-based data systems (e.g. Azure, Snowflake, GCP).
• Excellent writing and communication skills.
• Ability to work within tight time-frames and meet strict deadlines
• Demonstrated applied analytical abilities with objective and quantified results

Reporting Relationships

Direct Report: Corporate Sr. Dir. Clinical Data Science

Supervises: N/A

Physical Demands

In order to successfully perform this job, with or without a reasonable accommodation, the following are outlined below: