Job description

WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA, as well as Washington DC. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.
Culture Vision at Consumer Direct Care Network
At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.
JOB SUMMARY
The Process Improvement Analyst will become a super user on various systems including customer
relationship management, document management, payroll, and claims software.
They will advocate consistent and effective use of technological
platforms/resources and provide input to service delivery improvement
initiatives.
JOB DUTIES
Review and improve business processes for our operating companies
Handle complex special projects
Provide input to service delivery improvement initiatives
Become a superuser on various systems including customer relationship management, document management, payroll, and claims software.
Advocate consistent and effective use of technological platforms/resources
Functional knowledge of the IT solutions presented above
Assist in launching new projects, developing new programs and businesses
Strong organizational/project management skills
Excellent verbal and written communication skills
Comply with applicable legal requirements, standards, policies, and procedures
Demonstrate effective problem-solving and decision-making skills
Comfort with ambiguity is a must
Demonstrate dependability
Maintain necessary skills and knowledge to coordinate workflow
Monitor deliverables and ensure timely completion of projects
Participate in professional development and training activities
Knowledgeable about specific program requirements
Provide peer mentoring, training, and oversight to coworkers
Provide direct support to senior leadership on projects as needed
Travel may be required 20% of the time The Systems Liaison acts as an internal consultant, project leader, and process improvement specialist. They support and drive high-profile projects across our network of more than 15 companies. Other duties as assigned
Pay Range : 70,000 - 75,000 annually
QUALIFICATIONS
Bachelor’s Degree preferred
2 years’ experience in a similar role preferred
Combination of education and experience
Previous supervisory experience preferred
Be able to successfully pass a background screening
Ability to work flexible and/or extended hours, if needed, to meet the job requirements.
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If working remote, employee must provide reliable home internet services. WHAT'S IN IT FOR YOU
When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.
As a Consumer Direct Care Network team member you will receive:

• A rewarding career helping others • Fun and engaging work environment built on team unity • Job satisfaction knowing you make a difference in the work you do and lives we serve • Professional training to help advance your skills for career development

Based on your position and employment status, you may be eligible for:

• Medical, Dental, and Vision Insurance
• Accrued Vacation with no waiting period
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time with no waiting period
• 401(k) Retirement plan
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

WHO WE ARE
Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.
Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!
The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship to employees.

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

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