Job description

A Product Service Engineer, interacts internally with personnel from the Service department such as Troubleshooters, Product Service Managers, Field Service, Warranty, Service Training as well as other internal departments such as Engineering, Manufacturing and Product Safety. The position also interacts with dealer service technicians and Service managers as well as dealer Parts Department staff.

Responsibilities:

Communication of Product Concerns

• Participate in Product Quality Team meetings to provide information regarding field service experience such as service troubleshooting cases, warranty data and feedback from field service staff.
• Retrieve and summarize warranty and service parts sales data to assist Product Service Managers and / or lead determiniation of root cause and corrective actions for field failures.

Service Support

• Administer Field Modification Process for assign products.
• Some travel will be required during the year to visit dealers/customers, manufacturing sites, present at Dealer Service Manager Seminars or assist in Service Training.

New Product Development

• Lead or assist Product Service Managers in performing serviceability evaluations on new or competitive equipment.

Product Update Training

• Assist in training field service personnel on new products and assist the Training Department with field schools on a limited basis as needed.

Technical Resource

• Have a good working knowledge of Bobcat Company products including Compact Construction Equipment, Attachments and Utility Vehicles.
• Troubleshoot field service issues received from dealers.
• Be a technical resource to assist Service Troubleshooters with resolving field service issues.
• Provide technical assistance to dealer personnel, Regional and District Service Managers and the Product Development Group.

Requirements

• Education Required: Bachelors degree in Engineering
• Experience Required: 2 > 5 years
• Travel Required: 10 - 24%
• Minimum of 1-3 years’ experience in product support field.
• Compact equipment experience is preferred.
• Solid mechanical skillset and equipment troubleshooting experience.
• Excellent communication (verbal and written), interpersonal and customer service skills.
• Excellent cross-functional teamwork skills.
• Effective time management and priority focus skills.
• Strong analytical aptitude.
• MS Office Suite proficiency.
• Minitab experience.

As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Bismarck, ND 58504: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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