Job description
Job Description:
Likewize is searching for Product Operations Specialists to join our team at our global Headquarters in Southlake, TX.
In this role, you will be responsible for implementing and validating the software products for our clients. You will establish and enforce procedures to ensure that software products are reviewed, validated, and implemented at appropriate points in their product roadmap. As a part of Product Services, you will be configuring, validating and implementing complex business needs and making sure they meet the legal obligations of our clients.
Your day-to-day responsibilities include but are not limited to:
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Implement and support complex system configuration changes and new configuration requirements into the Global Platform.
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Managing web services implementations, enhancements, and customer support effectively for top global corporate clients.
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Support project implementation, testing and deployment to ensure the project pipeline does not stall and that solutions meet short/long term goals.
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Implement new product features and roll them out to different clients as per business need
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Support and Document Client Validation Test cases and Implementation plans
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Manage compliance to all agreed upon SLA’s
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Proactively communicate and collaborate with impacted stakeholders, both external and internal, to analyze information needs and functional requirements and deliver the following artifacts as needed: Business Requirements Documents
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Performs user acceptance testing for new features.
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Work in an Agile environment and continuously review the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.
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Prioritize and maintain the sprint backlog for assigned products, balancing the requirements of stakeholders.
If you are who we are looking for, you will have the following education, skills and/or experience:
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Bachelor's degree in Computer Science, Engineering or similar field and 4+ years’ of related business experience
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Working knowledge of SQL, API's and integrations
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3+ years of experience in client implementations
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Technical background with knowledge of software development and web technologies
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Familiarity with agile is a plus.
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Proactive, self-starter with ability to manage multiple tasks effectively. High degree of organization, individual initiative, and personal accountability
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Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment.
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Experience with Excel, Visio, and PowerBI or other reporting software
Our global headquarters in Southlake TX is easily accessible to both Dallas and Fort Worth and we are 5 minutes from Southlake Town Square. We offer competitive compensation, market leading benefits and many fantastic onsite amenities through our real estate partner, VariSpace. VariSpace is designed to elevate the way businesses approach the office. Our innovative workspace brings a first-class employee experience with covered parking, spacious break areas, raffles/games, onsite gym, cafeteria and state of the art facilities.
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