Job description
Overview:
Colorado $51,000-$79,000 [annually]
The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual salary/wage may be based on various factors, such as geographic location, candidate experience and qualifications, as well as market and business considerations. This role is eligible for an annual bonus based on individual and company performance, depending on the terms of the applicable plan and the employee’s role.
Benefits
About Avalara:
Avalara works with businesses of all sizes, all over the world — from corner stores to gigantic global retailers — to calculate tax accurately and automatically, at speeds measured in milliseconds. That’s a massive technical challenge, in terms of scale, reliability, and complexity, and we do it better than anyone. That’s why we’re growing fast. Headquartered in Seattle, Avalara has offices across the U.S. and around the world, in Brazil, Canada, India, U.K, Belgium and across Europe.
Equal Opportunities:
Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, colour, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.
Avalara Property Tax is in need of a Product Support Specialist to assist with its rapid growth. This professional will play a key role in providing high quality support to our clients; responsible for providing frontline product support while being knowledgeable in property tax.
Responsibilities:
- Provide on-going SaaS property tax product support for clients via email cases and phone calls
- Manage client cases based on our support SLAs
- Coordinate with cross functional teams and provide thoughtful solutions for clients
- Track client requests and trending issues, what is most important to clients and how we can best support them
- Share feedback with the Implementation team based on client interactions to improve the product and on-boarding experience
- Develop supporting training documentation & best practices from commonly asked questions
- A bachelor’s degree or equivalent experience
- 2-4 years property tax experience required
- Ability to work quickly and accurately under pressure in a fast-paced work environment with many projects and clients.
- Strong independent work ethic
- Adept problem solver
- Strong communication skills
- Results-driven
The base pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Colorado $51,000-$79,000 [annually]
Washington $51,000-$87,300 [annually]
California $51,000-$95,700[annually]
NYC $56,300 -$95,700 [annually]
The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual salary/wage may be based on various factors, such as geographic location, candidate experience and qualifications, as well as market and business considerations. This role is eligible for an annual bonus based on individual and company performance, depending on the terms of the applicable plan and the employee’s role.
Benefits
Avalara’s benefits for eligible employees includes company benefits such as medical, dental, and vision coverage, life, AD&D, and disability insurance, a 401(k) retirement plan, 17 days of paid time off annually, 12 paid holidays, paid parental leave, an employee assistance program, and subsidized transportation options for commuters.
All benefits are subject to eligibility requirements and Avalara reserves the right to modify or change these benefits programs at any time, with or without notice, unless otherwise required by law.
About Avalara:
About Avalara:
We’re building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make — every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, meal kit, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there’s an accompanying unique and nuanced tax compliance calculation. The logic behind calculating taxes — the rules, rates, and boundaries is a global, layered, three-dimensional mess of complexity, with compliance dictated by governments and applied by every business, every day.
We’re building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make — every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, meal kit, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there’s an accompanying unique and nuanced tax compliance calculation. The logic behind calculating taxes — the rules, rates, and boundaries is a global, layered, three-dimensional mess of complexity, with compliance dictated by governments and applied by every business, every day.
Avalara works with businesses of all sizes, all over the world — from corner stores to gigantic global retailers — to calculate tax accurately and automatically, at speeds measured in milliseconds. That’s a massive technical challenge, in terms of scale, reliability, and complexity, and we do it better than anyone. That’s why we’re growing fast. Headquartered in Seattle, Avalara has offices across the U.S. and around the world, in Brazil, Canada, India, U.K, Belgium and across Europe.
Equal Opportunities:
Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, colour, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.
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