Product Support Specialist

Company & Role Details:

Headsight Harvesting Solutions provides our customers with leading harvesting solutions. We are a dedicated to a ‘CAN DO’ attitude and thrive in problem solving as we work to bring new harvesting solutions to the market. We are a close-knit team with an entrepreneurial mindset that values hard work, innovative thinking, open communication, and strong teamwork. If you thrive in fast paced environment and share these values then Headsight might be the right place for you to contribute, grow and succeed in your career.

The Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to dealers and end-users of the Headsight product line. This role will collaborate with R&D in assisting with new product launches. This role will also lead dealer training, assist at trade shows, and create Headsight publications. The position will be based in Bremen, IN. Travel responsibilities will be approximately 20% of the time.

Primary Responsibilities:

• Customer & Dealer Care
  • Field calls from growers and dealers on technical support questions during office hours as well as an after-hours rotation. These calls will include support requests for such things as installation, in-field operation, and in-field breakdowns.
  • Make on-site service calls when an issue has progressed past the abilities of the local dealer and remote support is no longer an acceptable option.
  • Create and deliver on projects focused on customer experience, process improvement, and training effectiveness
• Product Care
  • Communicate issues and future needs to the R&D team for current and future products
  • In collaboration with R&D, being actively involved with the go-to-market process for some of our new products to ensure a successful product launch
  • Generate, edit, and maintain content for technical publications including operator and installation manuals, technical and service bulletins, knowledge base articles, and product instructions.
  • Generate content and conduct technical focused dealer training.
  • Compile, analyze and report on test plot and field data to assist in the marketing and research of products
• Events and Shows
  • Set-up, tear-down, and staffing of show booths at various regional and national trade shows
  • Rebuild and maintain displays used for trade shows, testing, training, etc. This includes the installation of all products
  • Represent Headsight by assisting and occasionally presenting at public events

Required Skills/Experience:

• Bachelor’s degree in Agriculture, Business, or related field
• Ability to work effectively in a collaborative team environment
• Effective communicator (both written and verbal)
• Experience in presenting to groups
• Creative problem solving to overcome obstacles
• Professional approach and interpersonal skills
• Willingness to develop and grow
• Basic mechanical skills and knowledge
• Willingness and ability to adapt to changing priorities

Headsight (Bremen, IN), a subsidiary of AGCO(Duluth, GA), is a leading provider of control systems for agricultural harvesters. We provide solutions that improve harvest effectiveness and efficiency by automating machine functions. AGCO is an equal opportunity employer.