POSITION SUMMARY:

The Professional Technician is responsible to inspect, recommend, and repair vehicles to assure safety, reliability, and exceptional ownership experiences compliant with manufacturer (OEM)standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Nurture a culture of extraordinary customer and associate experiences.

• Execute consistent processes to assure favorable customer and associate experiences.

• Execute vehicle maintenance, diagnostics, repair, QC, and documentary compliance.

• Diagnose NVH and complex problem resolution with assistance as needed.

• Prepare, educate and hustle to achieve optimum productivity and quality standards.

  • Productivity target >125%

  • Quality target (FRFT) >region (zero comebacks within 90 days)

• Directly interact with Team Leader and/or Service Sales Advisors.

• Maintain accurate paperwork, MPI, warranty documentation (CCC), flag time, clock time and notes.

• Continuous knowledge and professional skills education.

• Drive and park vehicles.

• Execute customer car washes.

• Maintain safety and exceptional cleanliness of all workstations.

• Report progress, challenges, options, and solutions to assure outstanding results.

• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• ASE certifications (8 total)

• Achieve manufacturer “maintenance” level certification

• Continue manufacturer certification (maintenance, certified, expert, master status)

COMPETENCIES, PREFERRED KNOWLEDGE, SKILLS, ABILITIES:

• Mechanical aptitude and curiosity

• Professionalism, respectful communication, and problem resolution skills are preferred.

• Embrace of evolving technology utilization and customer service is preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Extensive walking, bending, twisting, driving vehicles, occasional lifting (<50 pounds)

• Fast pace, multi-tasking, attention to details

• Efficient use of software, technology, and data-entry.

• Seasonal weather challenges workflow.

POSITION TYPE AND EXPECTED HOURS OF WORK:

• Hours may vary daily to meet business demands.

• Typical schedules run 8 to 10 hours five or six days a week.

• Schedule flexibility is helpful

COMPENSATION, BENEFITS AND REWARDS:

• Pay up to $40/hour plus bonuses

• This position is compensated by flat rate commission and bonuses.

• This position offers a weekly minimum against available clock time.

• Benefits are outlined in the handbook.

• Outside (manufacturer) rewards and bonuses may be offered from time to time.

• Compensation is detailed in a separate document.

TRAVEL

• Must be able to travel as required.