Job description
Who We Are
Hively, derived from ‘lively' and ‘hive', is a thriving community full of life and energy. Hively's mission is to strengthen Alameda County families so that everyone in our community can thrive. Hively supports local families through child care stipends and referrals, parent education and family classes, mental health services and daily essentials (diapers, clothing, etc). This past year, we served over 2,000 local families and children seeking child care referrals and served 975 child care providers. We are fueled by our passion for strengthening thousands of families, regardless of ability to pay. While the pandemic threatened the very existence of many child care businesses, we were ready to answer this challenge by offering extra support to child care providers and local families, from masks and gloves to additional subsidies. California Assembly person Rebecca Bauer-Kahan recognized our outstanding work during the pandemic and awarded Hively with a California Nonprofit of the Year Award.
Our Team & Culture
At Hively, we strive to ensure all staff feel and encourage a sense of belonging, caring, and support. We prioritize learning, listening, and growing together.
The Opportunity
The Program & Resources Assistant is an organized, detailed, team oriented, customer focused individual who will be the front desk initial point of contact for clients at Hively. As an integral member of the Community Services Team, the Program Assistant will be the first point of contact for clients and will be responsible for managing the flow of parent resources, education and the community closet. They are also responsible for making appropriate referrals to internal departments and external agencies.
What you'll be doing:
- Receptionist duties such as maintaining the office lobby and resources, and assist in maintaining office supplies including organizing the US and Internal Mail
- Assist in maintaining a clean and orderly office environment
- Process family need assessment forms and provide resources to families based on their need
- Track Hively client survey
- Manage and maintain the Hively Community Closet in collaboration with the Community Services team and the Hively Family Resource Center
- Create, track and maintain new family enrollment welcome bags
- Input and maintain accurate information in appropriate databases, paper files or electronic files. Create or modify various documents, reports, and schedule appointments using Google. Access and other database microsoft software as requested
- Provide referrals and educational resources for families looking for child care
- Compile, reconcile, validate and produce program data reports for daily, weekly, monthly, quarterly and/or special assignments as needed
- Accurately capture service records and financial transactions as assigned
- Maintain required confidential participant records and TrustLine applications pursuant to department, agency, local, State and Federal requirements
- Maintains relationships with community agencies that refer clients to the program and contributes to the on-going development of new referral sources. Creates and maintains resources in Google Drive
- Will be cross-trained to assist the Oakland/Pleasanton/HFRC office team
- Conducts outreach services
- Other duties as assigned
What you should bring:
- Experience in a human services agency or equivalent educational degree
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Experience using Microsoft Office software and Google Suite
- Knowledge of all aspects of business office procedures
- Ability to communicate effectively both orally and in writing
- Ability to develop and maintain good working relationships with diverse groups of people
- Basic math skills
- Strong organizational skills
- Flexibility to travel to and work from other Hively office locations in Alameda County as needed
Preferred Knowledge, Skills and Abilities
- Bilingual
- BA/BS with major coursework in social services/human development
- Experience in the delivery of services to a diverse population
- Previous experience working for a non-profit
Physical Requirements
- Ability to sit at a desk, conference table or in meeting rooms of various configurations for extended amounts of time
- Ability to stand for extended amounts of time
- Manual dexterity to use a telephone and computer
- Facility to hear and understand speech at normal room levels, and to hear and understand speech on phone
- Facility to speak in audible tones so that others may understand clearly in normal conversations and over the telephone
- Physical agility to lift and carry up to 20 pounds and to bend, stoop, walk and reach overhead
- Physical agility to push/pull, squat, twist and turn
- Mental acuity to perform the essential functions of this position in an accurate and timely fashion; to make good judgments and decisions; and to evaluate the results of decisions and judgments
Job Type: Fulltime, hourly non-exempt
Salary: $23/hour
Benefits
- Medical, dental and vision plans covered at 100% for the employee
- Health & Dependent Care FSA & HSA
- 16 Paid Holidays
- Generous paid time off policy
- Tuition Reimbursement
- Employee Assistance Program
- Life and AD&D Insurance
- Long Term Disability Insurance
- 403(b) plan and SEP-IRA plan with an employer contribution of 5%
Attracting Candidates from All Backgrounds
While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points.
We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.
*Hively is proud to be an Equal Opportunity Employer—M/F/D/V*
PI199061268
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