Job description
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Job Description:
Job Summary
The Project Coordinator role is responsible for providing professional level administrative and project support within our client facing project management team. The Project Coordinator reports to the Project Manager with the highest correlation to their projects. The Project Coordinator will be assigned a client portfolio that requires partnership and accountability to multiple Project Managers responsible for the overall client satisfaction of the given project. As a key member of the project team, Project Coordinators will be a part of delivering exceptional quality work to our clients as well as within our internal teams. Key to the success of this position is the ability to build strong relationships, communicate effectively with clients and cross functional teams, and manage complex issues.
Principal Job Responsibilities:
- Client Management - Ensures excellent customer service internally and/or externally with clients, predominantly law firms in the mass tort and single event field. Effectively resolves issues and serves as a resource for issue escalation. Hold team members accountable, work to remove obstacles and escalate issues appropriately. Plan for and manage work schedules and peak volume times to ensure consistent service.
- Project Execution – Act as back-up to Project Manager, continually meet project requirements (kick-off meetings, deadline management, client status reporting and other necessary project communication, and coordinates with the various operational teams) to deliver all project deliverables on time, within budget and at the highest quality standards. Coordinate with Project Specialists and clients to ensure prerequisites for lien resolution are fulfilled in a timely manner.
- Operating Standards – Participate in the development, and implementation of a set of standards by which all client service staff operate to create a best in practice culture that allows for similar level of service regardless of the project staff assigned
- Research & Communication – Research claim inquiries and appropriately communicate findings with clients, claimants, and/or other operational departments, research process issues and effectively communicate with project teams and other operational departments. Partner with Project Specialists to delegate and manage these requests in an effective manner.
- Reporting & Documentation – Partner with project specialists to ensure quality project reporting and summaries, perform analysis of reporting and ensure quality assurance, draft claimant letters, draft project telephone scripts and website text, assist in development of business rules for claims processing and payments.
- Towards this goal, the Project Coordinator will work with the Project Managers of Client Services as well as other operational departments to continually enhance service quality standards to meet and/or exceed client expectations. This position is responsible for fostering a team environment and building cooperation between client services team members, and other departments to provide the highest quality service standards. A critical component of the job is to manage and resolve complex tasks.
Qualifications & Characteristics
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Good communication (verbal and written) skills.
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Experience with MS Office and basic image and text files
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Superior organizational skills and be capable of handling several projects in various stages
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Ability to multi-task, maintain composure under pressure and meet deadlines
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Must be able to work in an ever changing fast-paced work environment
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Be engaged and enthusiastic about work and learning
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Must be flexible and be available to work some evening and weekend shifts
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
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