Job description
Location: North America
Department: Customer Success
- By applying for this job listing, you agree to our Data Protection Notice for recruitment and job applications.
Our Benefits
- Competitive salary
- Startup equity & extended exercise window
Exercise window extends to 5 years after 2 years of working here
- Matching retirement plans
- Home office setup
Equipment provided plus a generous allowance for extra expenses
- Private healthcare plans
- 25 days annual leave
25 days applies regardless of where in the world you work
- Extra company holidays
- Generous parental leave programs
- Flexibility in how and where you work
- Phone and home Internet allowance
Job Details
Founded in 2018 in Dublin by experienced security leaders, Tines is a no-code platform designed to automate any manual task, regardless of complexity. By automating workflows, security and IT teams can reduce monotonous, manual work and free up valuable time and resources.
Tines directly connects with your existing tools, giving anyone on your team the power to streamline their work without the need for apps, plugins, or custom code. Tines is creating a brand new category of transformative and innovative enterprise software, backed by industry-leading investors and trusted security teams.
We’re excited about what we’re doing and what’s to come, and we’re looking for others who can lead by our values of Simplicity, Speed, and Soundness. Because Tines is about delivering exceptional customer experiences, while creating a company culture that nurtures individual curiosity, growth, and integrity.
This role would ideally be based in or near Boston, MA or remote somewhere on the East Coast.
As a key member of our global Customer Success organization, the Project Manager focuses on efficient, quality onboarding, execution and scale, as well as continuous improvement, best practices and consultancy. Your role will allow you to work alongside customers as they onboard and expand their use cases of Tines. You will partner with our Customer Success Engineers (CSEs) and Customer Success Managers (CSMs) to ensure our customers are meeting their success criteria for the platform.
Our Project Managers work closely with teams across our organization (CSEs, CSMs, Sales Engineers, Sales and Product) to ensure we are delivering and supporting our customers' needs. A successful candidate will be passionate about organization, attention to detail and driving progress and accountability to ultimately ensure customers’ success and Tines’ success. This role should embody the Tines values of speed, simplicity and soundness.
What you will be doing:
- Support Professional Services engagements to increase rapid adoption among our customers
- Create, customize and deliver customer Statements of Work
- Work with pre-sales teams, external partners, and Customer Success Engineers on scoping efforts for professional services
- Run point on managing timelines, communications, change management and UAT (user acceptance testing) throughout professional services engagements
- Work closely with Customer Success Managers on proactivity and prescriptive Enterprise Onboarding processes
- Compile weekly and monthly progress reports and communicate insights and risks to internal and external teams
- Work closely with customers while they onboard, grow, and expand their usage of the platform
- Partner with a Customer Success Manager to review the health of a customer and make suggestions on success plans
- Develop and track actionable and measurable success metrics
- Help unblock customers and Customer Success Engineers throughout engagements
- Potentially drive internal projects, like Product Feature Betas, Migrations, Data initiatives and more
- Diplomatically disagree and align when dealing with different stakeholders
- As an early stage start-up we're still putting together all of the processes and supports of larger, more mature companies - your input will help us shape them
What you bring with you:
- 5+ years Project management expertise, ideally on complex or multi-tiered projects with internal and external stakeholders
- Experience with user acceptance testing and change management
- High standards of excellence in project work
- Above average communication skills. You’re always thinking about improvements in communication, how to communicate, how often to communicate, what to communicate, tailoring communication, and effective communication
- Natural ability to connect the dots among stakeholders and teams and within initiatives
- Proven track record of supporting customers from a technical perspective and helping them to be successful in their onboarding/or implementation of software tools
- A unique ability to get extremely detailed when needed but to tie those details back to the larger strategy and wider business impact
- Experience working in JIRA, Smartsheet, Monday.com and/or other project management tools, as well as others tools like Looker and Salesforce
Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.
- By applying for this job listing, you agree to our Data Protection Notice for recruitment and job applications.
offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.