Job description
Role Objective: Document business and technology processes and mitigating technology risks through extraordinary communication skills and process driven critical thinking. Identify, communicate, and manage project activity risks and opportunities in order to maximize return on resource utilization.
Task-driven with great schedule management skills
Increase efficiency of STI's sales
Ensure required Sales Proces steps are completed in a timely manner
Extraordinary communication abilities
Excellent relationship and team building skills
Customer service fanatic
Be recognized as a valued and trusted partner to SureTech management, team members and customers by facilitating timely followthrough and communications to sales prospects and customers
Self-starter who delivers with minimal direction
Deliver business results, personal objectives and customer satisfaction with an eye to increasing STI revenue and profitability
Analytical and process focused
Excellent ability to generalize from instance
Improve sales process efficiency and deliver consistency and reproducibility to customers by identifying and implementing automation and templates with MS Office
Position Details
SureTech is a growing IT start-up serving small to medium-sized businesses nationwide. We currently have one Project Manager position available on our Business Analysis team. Position offers opportunity to work with a variety of businesses and cutting edge Citrix environments. Position has exposure to thousands of customers around the world and is centrally responsible for the deployment of the latest generation business IT solutions and services.
Tasks Overview:
- Provide excellent customer service over the phone and in writing
- Manage delivery of clear, consistent and, above all, reliable client communications through all our service and communications channels
- Oversee customer infrastructure and provisioning rollout milestones
- Manage resource utilization
- Analyze and improve team workflow with an eye to improved efficiency, satisfaction and perfecting service outcomes
- Support new and existing customer sales communications and upsales
- Support and improve financial and service quality reporting processes
Qualifications:
- Terrific phone etiquette, interpersonal skills and customer relations ability
- Excellent writing and communication skills
- Professional, organized, flexible, and stress resistant
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