Note: This position will alternate working remotely with being in the office and will need to report to the CHS Cane Ridge location in Antioch, TN.

Physician Practice Support (PPS) is a wholly owned subsidiary of Community Health Systems (CHS).

Summary: Provides education to new and established employees. Completes Compliance Billing Projects and complicated AR projects.

Essential Duties and Responsibilities: Include the following. Other duties may be assigned.

Serves as trainer for CBO new hires.

Provides continuing education to all staff as policy and procedure and billing software updates occur.

Creates documentation and education material for use in staff training.

Provides training and education to clinic staff through the use of remote Webinar.

Acts as a Subject matter Expert and resource to all PPSI staff.

Accurately and completely documents training participation in employee education files.

Accurately and completely provides feedback to Management Team post training.

Completes Compliance Billing Projects. Including research, corrections in the billing system, maintaining back-up documentation, and maintaining regular communication with the Compliance Department.

Assists AR Teams in resolving complicated billing issues.

Demonstrates a positive and professional demeanor in all interactions with clinic employees, corporate personnel, and other associates.

Participates as a member of the CBO travel team supporting PPS go-lives.

This position may require 25%-50% of travel

Supervisory Responsibilities: This job has no supervisory responsibilities

Competencies: To perform the job successfully, an individual will demonstrate the following competencies:

Analytical - Collects and researches data; Uses intuition and experience to interpret the data collected. Possesses a solid attention to detail to ensure accuracy of information

Customer Service - Responds promptly to customer needs in a professional manner

Interpersonal Skills - Maintains confidentiality of all patient information and company documents

Oral / Written Communication – Conveys information in an effective, coherent and courteous manner in both oral and written communications. Speaks clearly and persuasively, is an active listener and obtains clarification as needed, responds appropriately to questions. Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information. Able to communicate well with all levels of staff and management.

Professionalism - Approaches others in a tactful manner. Demonstrates respect and consideration for all people without regard to their status or position. Maintains positive business relationships.

Quality - Demonstrates accuracy and thoroughness

Quantity - Meets performance and / or productivity standards

Adaptability - Adapts to changes in the work environment

Attendance/Punctuality - Is consistently at work and on time

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Ability to function independently and effectively in a self directed environment. Ability to define problems collects data, establish acts and draw valid conclusions. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience Preferred:

High school diploma or general education degree (GED); 5 years of revenue cycle management with a general knowledge of ICD9 and CPT coding; or equivalent combination of education and experience. High school diploma or general education degree (GED). Some college course work preferred. 5 years healthcare revenue cycle experience or 2 years employment within the organization in a similar role.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed written or oral instructions. Must be detail oriented; possess a strong work ethic with problem solving skills and demonstrated Team work skills.

Computer Skills: To perform this job successfully, an individual must have strong keyboarding skills, working knowledge of Microsoft Office (Word/Excel) as well as practice management systems.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.