Job description

Position Summary
The Property Manager is responsible for day-to-day service delivery of a portfolio of properties. The manager will handle a full property management caseload and has complete file responsibility. This position has frequent contact with clients, homeowners, tenants and suppliers. The manager will act as the single point of accountability and agent on behalf of the homeowner. He or she will ensure programs are administered according to Dwellworks and clients’ policies/contracts. The manager will work independently and must be resourceful to propose expedient and cost-effective resolutions to homeowners regarding issues that occur throughout the course of an assignment.

Overview of Responsibilities

The responsibilities of the Manager include:
40% Management of Property:
+ Responsible for day-to-day service delivery to the homeowner, as well as related property management policy and benefits counseling based on the assigned program policy and guidelines.
+ The manager will act as the primary contract to the client, homeowners, tenants, field agents, and maintenance suppliers in the property management program.
+ Responsible for pro-active communication to all parties associates with each property.

25% Homeowner Counseling:
+ Provide overview of the Property management program and step-by-step instructions to transferees as they enter the program.
+ Answer day-to-day questions about the policy and process.
+ Regular communication with the homeowner regarding on-going repair and maintenance needs on the property.

10% Property Financial Management:
+ Review and analyze homeowner and client operating statements for accuracy.
+ Ensure homeowner has an understanding of all charges and receipts for the reporting period.
+ Work with accounting to supply all necessary information for payments and processing.

10% Other Duties Assigned:
+ Assist/participate in projects/task as requested by management.
+ Assist in training new hires as requested/needed as a mentor for on-the-job training and employee development.
+ Monitor emergency coverage as necessary.

Qualifications:
+ Education: Bachelor’s degree preferred

Required Experience:
+ Customer service and/or financial background
+ A minimum two years’ direct relocation, property management, real estate experience or heavy customer service

Preferred Experience:
+ Relocation, property management or real estate experience

Other Required Skills and Abilities:
+ Excellent written and verbal communication skills are essential
+ Organizational skills, attention to detail, able to function as part of a team, ability to manage network/suppliers, a self-starter, and quality focused

Dwellworks is an Equal Opportunity Employer.

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