Job description

Position Overview – Community Manager

Your duties as manager include but are not limited to the following:

1. SAFETY – Keeping the community safe and in order is priority #1!

• “If you see something, say something”
• Issue notices in response to rules violations and monitor closely to ensure that violation has been corrected in the time frame given.
• Be diligent in the removal of problem tenants.
• Immediately report any crime, threats of danger, misconduct to upper management and/or law enforcement if necessary.
• Always be aware of and look out for safety hazards and potential liabilities

(Falling tree limbs, Potholes, Abandoned Homes, ETC…)

Rent Collection - Make sure rents are being paid and collected

• Monitor Rent Manager daily to update rent roll
• Follow up with delinquent tenants DAILY until all past due balances are paid in full.
• Issue past due 5 and 10-day notices on time.
• File for evictions when necessary (see eviction protocol form)

Park Occupancy - FOLLOW FAIR HOUSING LAWS to fill the park and keep it filled with high quality tenants

• Submit a monthly report listing showing all leases expiring in the next 30 days
• Market vacant units on FB Marketplace at the rates provided by management
• Screen all applicants through Rent Manager
• Show vacant units. Walk them through the home and point out the highlights,
• “Treat it as if you are selling your own home.”

Tenant Applications

• All prospective tenants must complete a new resident application.
• An application must be completed by each adult that will be living in the home.
• Anyone that is 18 or older and out of High School is considered an adult.
• All new applicants must consent to a background and credit screening.
• All tenant screening will be processed through Rent Manager.

Communication and Visibility

• Communicate with tenants. Make sure they feel safe, welcomed and informed.
• Customer is always right approach, treating tenant concerns with empathy and respect.
• Keeping consistent office hours, making yourself available during business hours.
• Interface with contractors and vendors to ensure that services are being provided correctly.
• Continuously look for ways to improve the community and operation of the business
• Make connections with people/businesses/service providers in the local community that can help add value (i.e. connect with the sheriff’s dept and see if they’ll do a weekly ride through)

Position Overview – Community Manager

5. Fiscal Responsibilities: Debit Card and Invoice Guidelines

• Company Debit Card is only to be used for business purposes. Any unauthorized use of the card will be grounds for immediate termination.
• Be mindful of expenses: Any purchase over $100 needs to be pre-approved by Ops.

Manager.

• All contractor quotes/work must be pre-approved by Ops. Manager before any work can be started.
• Any building material purchases exceeding $100 must be pre-approved.

6. Payroll

• Managers are responsible for timesheet submission for hourly employees.
• Hours should be tracked daily and documented on approved timesheets.
• Timesheets are to be emailed to Operations Manager no later than 12:00pm on the

Monday following the final week of the payroll period.

• Hourly employees must follow Insperity clock-in/clock-out procedures daily.

7. Rent Manager

• Rent Manager is our property management software that offers many features that, when used consistently, will help you to manage your property effectively and efficiently.

You will receive introductory training on Rent Manager to address to following:

• Login in
• Entering Payments
• Maintenance Issues and Work Orders
• Tenant communication
• Contacts

8. Vendor Management

• Sourcing local vendors
• Getting estimates – Any estimates given by outside contractors must be approved by management prior to any work being started.
• Submitting invoices

9. Emergency and After-Hours procedures
It is the responsibility of Community Managers to be available for after hours emergency calls.
What calls should be classified as an emergency?

• Major water leaks inside the home.
• No heat when temperature is below 50 degrees
• Any situation that you feel would endanger the safety of the residents or community. (Ex.

Down power line, sewage back-up)

• Any afterhours calls not classified as an emergency should be handled the following day.

10. Home Buyback Program – Educate residents on the opportunity to sell their home to the park.

• Homes of America will purchase the home “as is”.
• Owner will receive an all cash offer from the park within days.
• Resident must own the home and have a clear title in hand.
• Park Manager will take photos of home and submit to Ops. Manager to receive offer.

Position Overview – Community Manager

Please note that this is a high level overview of the position, duties and responsibilities are always subject to change. If you have any questions, please contact your manager.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Robertsdale, AL 36567: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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