Job description

We are looking for an experienced Community/Property Manager who is looking to join a FABULOUS team and manage a GORGEOUS, stabilized asset. MUST have attention to detail, be a team player, have EXCELLENT customer service & be willing to GROW with us!

Essential Functions:

Generate revenue for the community and handle resident relations

Ensure property is rented to fullest capacity.Occupancy rate should be at a minimum of 95%.

Maintain community appearance and ensure repairs are noted and completed on a timely basis by conducting regular community inspections and tours.

Utilize marketing strategies to secure traffic (i.e., competitive rental rates, promotions, locators, etc.).

Confirm that the leasing staff techniques are effective in obtaining closure – address issues as needed and train desired behaviors.

Ensure deposits, rental payments and late check charges are collected on a timely basis.

Handle resident complaints, concerns and requests on a timely basis, ensuring resident satisfaction.

Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.) to ensure retention rate of at least 75%.

Consistently enforce policies of the community.

Ability to travel amongst two locations located in Amherst and Bowmansville, NY

Community Marketing/Leasing

Greet prospects in professional and friendly manner and qualify by covering all criteria.

Tour community and target apartment/model.Highlight amenities (i.e., pool, clubroom, etc.) and close the sale. Achieve 50% closing rate.

Process applications for approvals (i.e., credit check, rental history, etc.) and type leases.

Follow up with applicants regarding status.

Follow up on prospects unable to close (i.e., phone calls, thank you notes, etc.).

Secure new residents signature(s) on appropriate paperwork prior to move-in.

Utilize online leasing and online rental tools as much as possible

Orient new residents to community (i.e., keys, community rules, regulations and procedures, mail boxes, and amenities, etc.).

Monitor apartments up for renewal, send notices and secure renewal.

Financial Management and General Administration

Maintain accurate records of all community transactions (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).

Collect and post rent. Follow guidelines regarding delinquencies.

Maintain accurate and up-to-date property accounting and collection records.

Plan for and utilize community resources, equipment and supplies economically (i.e., obtain bids/pricing from vendors, suppliers and contractors, deal with inadequate service, etc.).

Ensure accurate completion of administrative paperwork and submit on a timely basis.

Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.

Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, and marketing data, to be able to give up-to-date and proper information when requested by others.

Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).

Head community emergency team. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. to minimize liabilities (i.e., criminal activity, employee/resident injuries, fires, floods, freezes, etc.).

Personnel Management

Screen, hire, orient and train new personnel using consistent, effective techniques and company directives.

Ensure effectiveness of staff through ongoing training, coaching, counseling and guidance.

Complete weekly/daily office staff schedules and assignments.Schedule maintenance staff and oversee assignments, with input from Maintenance Supervisor/Assistant.

Monitor progress of work assignments.

Effectively handle performance problems immediately as they occur, but no later than 24 hours after incident, using adequate documentation and communicate the situation to the Director of Operations.Terminate appropriately when necessary.

Promote a positive, team-oriented environment through support, effective leadership, and positive reinforcement.

Process all administrative functions pertaining to personnel by the due date (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).

Maintain staff compliance and consistency with company policies and procedures, industry regulations, and safety practices, etc.

Job Type: Full-time

Pay: $52,000.00 - $54,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: One location

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