About the Opportunity:

As a Provider Account Manager, you will have the opportunity to build relationships and resolve concerns of the providers in your assigned geographic area. In helping us maintain and expand our network of providers, you will make a direct impact, helping us fulfill the mission we have of reconnecting people to the richness of life through industry-leading hearing healthcare solutions.

What will you be doing?

• Develop relationships with hearing care providers to continuously improve the quality and performance of the hearing care providers within assigned US territory by providing training, conducting periodic check-ins and focus groups via telephone, virtual, or in-person discussions. (25%)
• Assess and respond to escalated provider requests, feedback, and complaints. (20%)
• Act as a liaison between the provider network and TruHearing‘s internal staff to ensure the needs of all parties are being met and positive relationships are maintained. (20%)
• Partner with existing hearing care providers to expand service offerings within assigned territory and assist in nation-wide recruiting events as assigned. (15%)
• Provide ongoing analysis of assigned territory for compliance and performance review. (15%)
• Produce ad hoc reports of historical or performance data to present to providers as requested. (5%)

What skills do you need to bring?

In addition to exhibiting the TruHearing Values of Delight, Align, Enjoy, Improve and Be Tru, this role requires the following competencies:

• Problem Solving - Solves known problems with proven solutions, escalates unusual or novel problems.
• Strategic Thinking - Interprets broad and complex issues, understands or can evaluate causes/effects, benefits/risk, inputs/outputs.
• Customer Focus - Develops customer relationships over time, provides services and offerings in the right moment.
• Decision Making - Makes decisions that may involve interpreting guidelines and policies, escalates decisions that may have severe consequences.
• Accountability – Operates autonomously in most situations, communicates limits and needs.

What education or experience is required?

Required:

• High school diploma or equivalent

Preferred:

• College degree in communications, communication sciences and disorders, audiology, health care or patient care, sales or business

About TruHearing

TruHearing is a rewarding, fun and friendly, mission-based organization that makes a real difference towards improving people’s lives. It’s not just HR saying this: employees have spoken and have voted TruHearing as one of Utah’s Top Workplaces 6 years in a row! An employee recently shared: “I love the people I work with. From the CEO down, the company is transparent, caring, and striving for the best. There is great energy here and everyone genuinely cares about the employees and customers.”

TruHearing is the market leader and a force for positive change in the hearing healthcare industry. We reconnect people to the richness of life through industry-leading hearing healthcare solutions. We work with insurance companies, hearing aid manufactures, and healthcare providers to reduce prices and expand access to better hearing care and whole-body health.

Our employees enjoy a positive working environment in a company that has experienced rapid growth. We offer a comprehensive benefits package, educational assistance, and opportunities for advancement.

What benefits are offered?

TruHearing offers a generous compensation and benefits package including health coverage, a fully vested 401k match, education assistance, fully paid long and short-term disability, paid time off and paid holidays. We are conveniently located across the street from the Draper FrontRunner station and subsidizes the cost of a UTA pass with access to FrontRunner, TRAX and regular bus service – employee cost is less than $2 per day. You’ll work in an exciting and fun environment and have the opportunity to grow with us.

Equal Opportunity

TruHearing is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.