Responsibilities

• Identify and reach out to qualifying providers who would be good candidates for connecting their calendars
• Offer ongoing education and technical support to orient providers to the connected calendar experience and ensure they are managing their schedules accurately
• Maintain/update data to track ongoing progress
• Contribute to product and process improvements by collecting and providing an important provider feedback as it pertains to the connected calendar experience
• Collaborate internally with teams such as Platform Support (technical team), Provider Relations/Success, product, clinical, and others to effectively resolve provider-related issues, questions and concerns
• Leave providers feeling supported and delighted after every interaction

Minimum Qualifications

• Bachelor’s degree
• You have 2+ years customer or provider relations/support experience in a fast-moving, rapidly-growing environment. Experience supporting a remote workforce is a plus.
• You’re a thoughtful, inquisitive “details” person with strong project management skills; you are comfortable managing competing long- and short-term priorities.
• You love flexing your problem-solving and critical thinking skills to improve the end user experience.
• You have excellent communication skills, both verbal and written, with an emphasis on quickly gaining trust by being thorough, patient and clear while troubleshooting remotely with internal and external stakeholders.
• You are passionate about improving mental health care and excited by our mission of leveraging technology to scale access to evidence-based therapies.
• You have a proven track record of working across multiple teams in a highly-collaborative manner to solve complex problems.
• Experience with Google calendar, Zendesk, Salesforce, and/or Jira is a plus; otherwise you pride yourself on picking up new tools/systems quickly.
• Prior experience working in healthcare and/or a technology environment preferred.