Purpose

Maintains all public areas to hotel standards including the lobby, public restrooms, and swimming pool areas. Collects dirty pool towels and room lines and delivers to laundry for washing. Fills in at laundry or helps with cleaning hotel rooms as needed.

Duties

Periodically throughout the day keep all common lobby, swimming pool, and public restroom areas clean.

Competency

To perform the job successfully, an individual should demonstrate the following competencies :

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication – Must have excellent communication skills and speak clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.