PVT Quality Supervisor – Expedition Navigator

#On-site

You'll have...

• Bachelor of Science degree in Engineering field of study
• 3+ years of relevant experience in a similar role or function
• Ability to respond and prioritize dynamic workload demands from different sources and collaborate with offsite teams
• Experience in Microsoft Office with emphasis on Excel (pivots) and databases
• Experience in Early Concern Binning, Product Development and Warranty
• Data logging and book-keeping skills, ability to manage/own multiple sources of information and cascade to appropriate team(s).
• Understanding of vehicle architectures and components.

Even better, you may have...

• Strong attention to detail
• Strong Interpersonal Skills and general program management familiarity: Project timing and Planning to meet business objectives.
• Strong Organization and Writing Skills
• Strong knowledge of Ford product development processes Outstanding oral and written communication skills to summarize and articulate pertinent issues
• Strong interpersonal skills with outstanding of customer mindset to understand their issues
• Problem solving mindset with strong desire to help resolve plant quality issues
• Ability to interface effectively with external suppliers
• Vehicle launch or previous PVT experience
• Experience with WERS, alerts, 5D & G8D, 6-Sigma problem solving methods and Ford quality system tools
  

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above?

No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here:

https://clicktime.symantec.com/15tStbfqAAJE7WnGSHMLu?h=vnkY-hvAc9qoYDzvgvh06abjj36nd51Xgn4kId6t618=&u=https://fordcareers.co/LL6NonHTHD

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, If you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

At Ford, the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combating COVID-19. As a result, Ford has made the decision to require U.S. salaried employees to be fully vaccinated against COVID-19, unless employees require an accommodation for religious or medical reasons. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination or an approved medical or religious exemption.

• Achieve vehicle line quality objectives (R/1000, CPU, QNPS and Customer Satisfaction)
• Provide Product Development launch leadership for all Minor, J2/J3 and Added Starter launches
• Resolve production internal issues which inhibit quality or a First Time Through (FTT) design issue
• Manage PVT resources to achieve year-over-year continuous improvement (e.g. resources & budgets)
• Communicate updates (as required) at applicable VO & PD management meetings
• Provide Variability Reduction Team (VRT) process leadership
• Analyze monthly published ECB/GSAR warranty data and cascade.
• Develop management reports integrating multiple sources of quality data (ECB/GSAR, J.D. Power, QNPS, QARS/Data Cubes) for various forums.
• Directly communicate vehicle quality analysis to PVT Manager and Program Supervisor(s) to support leadership report outs.
• Deep dive warranty data and provide spreadsheets/tables/charts/graphs (case study requests from supervisor, manager, or above)
• Manage BSAQ projects and RD Map to support / achieve yearly business objectives
• Manage completion of Form 4 with all critical X’s; ensure completeness of analysis & work-streams for all issues greater than 3 claims in the last 4MOP if meeting objectives or 1 claim in the last 4MOP for those Vehicle Functional Groups (VFG’s) not meeting objectives and low volume vehicles like Navigator
• Ensure teams utilize 5D, G8D, or 6-Sigma structured problem-solving methodologies to address customer issues and share common issue resolutions across PVT’s
• Attend / run QPST (weekly) to review Top and Emerging Issues and timing to assess any potential risk to warranty/vehicle quality.
• Attend / run Custome Connected PAT (weekly) to monitor and react to social media, connected vehicle data, vehicles off road, and customer call center data
• Attend weekly VRT meetings, seeing that ICAs/PCAs are in place to manage Warranty Top 20 repair diagnosis issues.
• Summarize data in the VQR decks for the PVT Manager providing summaries of vehicle line quality (R/1000, CPU, QNPS, first time-reported) monthly including data analysis and collaboration with Internal Plant Quality team, STA, etc.
• Support Concern Monitoring Team (CMT), meeting Quicker Service Fix (QSF) guidelines in closing customer issues within 90 days
• Support Management Review VPQR, FQM, Always On, EMMs, and VQRs
• Track vehicle data to see what the next up to be escalated topic is for AO or EMM
• Be the single point of contact (SPOC) for Export markets for vehicle line and support weekly/daily meetings to resolve export issues. Lead to involve the proper PVT members.