Job Description: Job Description Summary : We invite you to join a team of highly skilled emergency medical experts, pilots and mechanics!
Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us.

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

JOB SUMMARY
The Quality Assurance Manager (QAM) is responsible for the overall regulatory compliance of all company aircraft in support of the company's 14 CFR Part 135 Air Carrier Certificate. The QAM will manage all Quality Assurance department personnel to ensure the effective and timely completion of all tasks and projects. The QAM must possess extensive knowledge of 14 CFR regulations applicable to aircraft maintenance, alterations, and air carrier operations. They will be expected to possess quality assurance related attributes with the ability to focus on the minute details of complex technical matters and the associated technical data; and have the experience and knowledge necessary to apply the appropriate standards ensuring company aircraft are maintained and modified in accordance with the appropriate data and applicable regulatory requirements

ESSENTIAL FUNCTIONS/DUTIES
Performing oversight of all Quality Assurance department personnel and their related duties and responsibilities which include;

• Developing and administering FAA Approved Aircraft Inspection Programs (AAIP) and Minimum Equipment Lists (MEL) to include performing audits and revisions.
• Developing and administering aircraft Master Requirements Lists (MRL) compiling all inspection, scheduled maintenance, overhaul, and service life limitation requirements in accordance with the aircraft and engine manufacturer's technical source documents.
• Generating aircraft Configuration Control Documents (CCD) by performing aircraft records research and inputting the applicable data in the aircraft Master Requirements Lists (MRL); and maintaining the CCD current by updating applicable sections when new requirements have been published as source documents are revised and when the aircraft configuration has been altered by modifications and equipment changes.
• Administering aircraft maintenance technical database programs to include performing revisions and gap audits to manufacturer's technical source documents and applying corrections as necessary.
• Monitoring new and recurring FAA Airworthiness Directives and manufacturer's Service Bulletins; interpreting and disseminating complex technical data for proper corrective actions by field technicians.
• Performing aircraft acceptance inspections after heavy maintenance and modification work scopes; verifying conformity of alterations on new and refurbished aircraft completed for EMS operational configurations to FAA approved design data.
• Conforming aircraft to certification and operational regulatory requirements generating conformity substantiating document packages in order to obtain FAA approval for adding aircraft to company's FAR part 135 air carrier certificates.
• Administering aircraft Weight and Balance program and Equipment Lists.
• Auditing aircraft maintenance records and generate work scopes for aircraft major maintenance and modification events.
• Performing technical and regulatory oversight of major repairs and major alterations applied to company aircraft.
• Assist the Records Department by reviewing aircraft return to service supporting documentation, parts certification documents, and major repair and alterations documentation for compliance with applicable regulatory requirements.
• Assisting field technicians interpreting complex technical data and regulatory compliance matters.
• Managing the Maintenance Control component of the Quality Assurance department and the associated personnel.
• Managing the aircraft technical database program to include audits of fleet aircraft and applying functional enhancement to the program.
• Acting as the Quality Assurance department process owner for the company Safety Management System functions.
• Assisting the Director of Maintenance with reports and data in support of fleet aircraft needs as directed.
• Demonstrated ability in a computerized environment to include Microsoft Office Suite, web-based inventory tracking systems, Internet, e-mail, etc.
• Travel to bases as necessary.
• Perform First Article inspections with vendors as required.
• Perform other duties as assigned.

QUALIFICATIONS

• Experience: A minimum of 10 years' relevant experience with a 14 CFR Part 135 air carrier or Part 145 certified repair station preferably in a quality assurance or technical support role.
• Experience in rotary wing and airplane operations (preferred) with exposure to Airbus AS350, EC130 rotorcraft; Beechcraft King Air and Pilatus PC12 series turboprop aircraft; and Learjet 45 series turbojet airplanes highly desirable.
• Extensive hands-on experience performing maintenance and alterations on: Fixed Wing Positions: Airbus AS350, EC130 and EC135 rotorcraft; and Beechcraft King Air and Pilatus PC12 series turboprop aircraft; and Learjet 45 series turbojet airplanes highly desirable. For Rotor positions: Bell 407 or EC-135 Helicoptors.
• Extensive experience working with FAA Aircraft Safety Inspectors for applying major alterations on aircraft certificated under 14 CFR parts 23, 25 and 27.
• Experience processing aircraft documents packages for FAA conformity inspections for adding aircraft to an air carrier certificate.
• Experience developing and administering FAA Approved Aircraft Inspection Programs (AAIP) and Minimum Equipment Lists (MEL).

Education: Bachelor degree in Aviation Management, Maintenance or Technology or a related field.

• Skills: Self-motivated and detail oriented person with a focus on quality, safety, and regulatory compliance.
• Possess a strong work ethic, customer service skills, and the ability to communicate effectively both in writing and verbally.
• Possess honesty, integrity and a commitment to safety and regulatory compliance.
• Possess excellent listening, verbal and written communication and problem solving skills.
• Ability to work in a rapidly evolving and dynamic environment.
• Ability to work in a team environment with an eagerness to contribute to the overall success of the Maintenance department and the Company.
• Ability to interpret, apply, and effectively communicate complex technical data and processes associated with aircraft maintenance and alterations.
• Ability to manage personnel effectively with a servant style of leadership.
• Must be proficient in a dynamic computerized working environment performing administrative tasks using Microsoft Office Suite programs, web-based maintenance management programs, and Enterprise Recourse Planning (ERP) systems.

Credentials/Licenses: FAA Airframe and Powerplant License. | Job Description :
WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS

• Working Conditions: Work is normally performed in a typical interior/office work environment.
• Frequently required to sit for long periods of time
• Work requires stooping, walking, grasping and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; visual acuity is required for preparing and analyzing written or computer data, determining the accuracy and thoroughness of work and observing general surrounds and activities.
• Continually required to perceive normal speaking levels with or without correction and have the ability to receive detailed information through oral communication.
• Frequently required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.
• Must be able to read/comprehend, write, perform calculations, reason, and analyze.
• Special Requirements - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.
• Critical thinking skills with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

GUIDING VALUES AND BEHAVIORS
Employee must consistently exhibit our guiding principles:

• Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
• One Team - We respect each other and achieve together what no individual can alone.
• Innovation - We are driven to develop solutions that inspire progress.
• Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
• Ownership - We are accountable for what we do and take pride in how we do it.
• Citizenship - We are dedicated to being good stewards in the communities we serve.

REPORTING RELATIONSHIPS
Reports to: Director of Maintenance
Interrelationships:
If your passion is flying and you have the skills to deliver patient care in missions where every second counts, apply today!
EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.