Job description
In order for your candidacy to be considered, you must apply at http://jobs.fitchburgstate.edu. You will not be considered for this position unless you apply at that link.
General Statement of Duties and Responsibilities: Provide front line customer service to students and their families regarding university billing and payments. Responsible for receiving cash or checks in payment for fees, bills, tuition accounts; issue receipts for payments received; search for sources of account imbalances or discrepancies; retrieve information from files; notify delinquent payers of amounts due; prepare reports; answer inquiries; and perform related work as required. The office of Student Accounts is the initial assignment; however, the university allocates this position to serve other offices within the Anthony Building in response to the cyclical needs of the student facing offices.
Detailed Statement of Duties and Responsibilities:
- Provide front line customer service – in person, via phone and email, to students, parents, for both day and GCE students, and both internal and external customers, regarding student billing and payments.
- Assist customers in the understanding of payment policies, procedures, deadlines, and processes.
- Provide customer receipts as required.
- Process payments in Banner and related systems, complete and balance daily cashiering session.
- Enter payment activity to individual student accounts, as directed by supervisor or designee, including posting wire payments, contract agency payments, VA and military benefit payments, etc.
- Enter adjustments to individual student accounts, as directed by supervisor, including processing NSF activity (reapplying charges, creating hold, re-billing student), transcript charges, tuition remission adjustments, entering contracts to accounts etc.
- Record activity associated with adjustments in supplemental tracking and/or reporting systems, prepare/complete accompanying paperwork, etc.
- Process miscellaneous payments for activity that is not associated with a Banner student record.
- Run reports and/or review account records associated with payment and billing activity from Banner, Touchnet, Excel or other related systems. Verify information in records, and provide information to Director or designee as required. Examples of reports include non-payments, state intercept, etc.
- Run reports associated with payment plan activity, identifying and contacting late payers, cancel plans upon repeated non-or late payment, per departmental standard; monitor in-house payment plans, identifying and contacting late payers for resolution.
- Engage in due diligence efforts associated with billing, non-payments/accounts receivable, and uncashed refund checks; communicating with students and/or agencies using a variety of methods regarding non-payments; track diligence efforts as necessary, and identifying accounts that meet departmental standards for collections, intercept and/or write off per department guidelines.
- Assist the Director by supporting education and outreach material updates related to Department processes, policies, etc., including website, Facebook and social media, written materials, etc.
- Assist the Director and other staff within the unit with other duties, as assigned.
Qualifications Required at Hire:
- Must possess a minimum of three years of full-time, or equivalent part-time experience in office work or any equivalent combination of experience and education; An associate’s degree or higher in business administration or related field preferred; experience with cashiering, bookkeeping, account recording and handling of funds is desirable.
- Excellent computer skills-knowledge of Microsoft Office and of SCT/Banner product preferred.
- Ability to effectively communicate with internal and external stakeholders including prospective and current students and families in a professional, customer-focused manner.
- Knowledge of clerical office practices and procedures and the ability to manage multiple tasks, with attention to detail.
- Ability to work independently and as a member of a team.
- Ability to work accurately with names, numbers, codes, and symbols and to proofread with accuracy.
- Ability to perform basic mathematical computations with speed and accuracy (addition, subtraction, multiplication and division).
- Ability to exercise discretion in sensitive and/or confidential matters; deal tactfully with others, and exercise sound judgment.
- Ability to maintain harmonious working relationships and to maintain a high level of confidentiality.
- Must be able to satisfactorily pass a check conducted by the Criminal History Systems Board (CORI check); a background check satisfactory to the university and must be fully vaccinated and boosted for COVID-19 or have a documented and approved exemption.
- Ability to perform above duties with or without reasonable accommodation.
Qualifications Acquired on Job:
- Knowledge of Banner, Touchnet and related systems used for Student Billing and Payments at the university.
- Knowledge of and ability to apply university and department processes and procedures in relation to students, families, and internal and external constituents.
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