Job description

For over 117 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.

Our Clinics are community-based which offer a professional and welcoming environment for both clients and staff. The Clinics provide psychotherapeutic and psychopharmacological therapy, as well as individual, group, family therapy, crisis intervention, medication management, case management and collateral sessions. Our staff members follow an approach to health care that emphasizes wellness, recovery, trauma-informed care and physical-behavioral health integration.

STATEMENT OF THE JOB

The Receptionist Secretary will perform functions to include receptionist, clerical and organizational functions to ensure that the program runs efficiently and that systems are maintained.

• Answering phones, recording staff schedules in reception book, distribution of telephone referrals, following up for missed Doctor Appointments, verifying Medicaid coverage, collection of client fees/maintenance of fee cards, & distribution/logging of Metro cards.
• Responsible for front desk including phone, scheduling intakes, and passing out telephone referrals.
• Enter all staff appointment schedules in reception desk book.
• Manages MD schedule and contacts all no shows.
• Perform clerical duties for staff Psychiatrists such as pulling charts, preparing encounter forms, & making appointment reminder calls to clients.
• Available for other Support functions at the discretion of Management.
• Monitor/maintain waiting room.

QUALIFICATIONS

• High School Diploma or GED required.
• Trained on CERNER/NETSMART
• Flexibility to be assigned to another program site in order to provide support staff coverage.
• Bilingual Spanish/English; Russian/English; Creole/English; Chinese/English; Korean/English speaking preferred.
• Must be able to occasionally lift and/or move up to 25 pounds.
• Ability to work flexible hours, including weekends, evenings according to the needs of program operation.
• Able to travel to multiple locations within the five boroughs as needed.

For more information on our organization, please visit our website at:

www.ccbq.org EOE/AA.

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