Job description
Hourly Wage
ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay for this position is
$19.00 per hour
Hours
Hours of operation are
7:00am to 4:00pm Monday to Friday
Key Purpose
Provide superior hospitality while meeting and greeting all visitors and guests. Always representing both ISS and our Client in the most professional manners.
Success Criteria
- Provide an all-round and amazing colleague experience, taking customer service to the next level.
- Meet & exceed agreed experiential service levels
- Build effective relationships with ISS employees to ensure we create a placemaking ethos and exceed in all elements of the touchpoint journey
- Ensuring a safe working environment in line with Health and Safety regulations and standards
Ideal Candidate Experience
- High school diploma or equivalent education required. College Degree Preferred.
- Two years related experience in a corporate environment or hospitality related field preferred
- Knowledgeable of Microsoft Office applications
- Great telephone skills and verbal communication
- Must be client-driven, organized, and professional
- Ability to work in a team environment
Key Accountabilities
- You are a natural host and can make guests and colleagues feel at home within the workplace.
- You are the primary connector between colleagues and the workplace, willingly responding to queries & resolve issues relating to the physical environment, technology & security first-line fixes. You learn quickly and will enjoy being able to promote various destinations, food services, wellness events, and activities.
- Develop relationships and capture guests & colleagues' individual preferences/needs for future visits and think creatively of ways to accommodate any special requests.
- Eyes wide open – always looking at our workplaces and experiences through the lens of a colleague or visitor.
- You will drive and participate in working groups to capture colleague feedback and build engagement.
- We function as One Team and work with our peers by notifying the appropriate Departments when an extra pair of hands or specialist support (e.g., tech) is needed.
- Undertake tours of the entire building while stating facts and having a positive demeanor. Be involved in reviewing and enhancing operating procedures – making sure that they remain relevant and helping to adjust and amend them on a regular basis.
- You will be the ‘storyteller for success,’ actively highlighting the positive effect we are having on our colleagues every day
- Assist the Curated Team with activations
- Complete checklists for floor walks to engage with colleagues and to report all equipment that is malfunctioning.
- Conduct daily inspections in all conference/focus rooms and communal areas
- Raise tickets for all facilities inquiries and send reports weekly for all BeOne app issues
- Conduct Campus Tours when needed
- Reply to all emails regarding any concerns/issues for visitors, colleague engagement, etc.
Physical Demands & Work Environment
- Come to work properly dressed according to the dress code for this position
- Employee must be able to work under pressure and time deadlines during peak periods.
- Sitting at a computer for extended periods of time 90% of the time
- Must be able to lift a minimum of 10 pounds
As a global organization ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and positively influence the market wherever we operate.
JOB DETAILS
Date posted:
MAY 16, 2023
Country:
UNITED STATES
Location:
WHIPPANY, NJ, US, 07981-1059
Job Category:
SERVICE EXCELLENCE
Full time/Part time:
FULL TIME
Requisition ID:
35420
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