Position Overview:

With a multidisciplinary team of psychiatrists, psychologists, licensed clinical social workers, licensed chemical dependency counselor, case managers, and veteran outreach workers, the clinic offers high-quality, evidence-based, and personalized outpatient mental health treatment tailored to meet the specific needs of veterans, particularly those from the Iraq and Afghanistan wars, and their families. The Cohen Clinic is part of the Cohen Veterans Network, a national nonprofit (501c3) network of clinics.

Under the general direction of the Office Manager, the Receptionist is responsible for registering and scheduling patients in the appropriate IT system, organizing daily patient schedules, triaging incoming patient reports to appropriate locations, answering phones, preparation of billing information for billing services, obtaining and documenting insurance pre-authorizations and pre-certifications and facilitating physician and patient administrative needs.

Responsibilities:

• Operate the main switchboard at the Cohen Clinic by routing calls, assisting with outgoing calls long distance calls, etc.

• Serve as the main receptionist for the Cohen Clinic, greeting and appropriately directing visitors and staff.

• Greet clients, copy photo identification and any insurance information for client file.

• Serve as primary back-up for Cohen Clinic staff in taking and distributing messages as needed.

• Report problems with the telephone system to appropriate staff and coordinates with service personnel as needed to correct problems.

• Maintain current information on all clinic services and other community services to assist consumers, staff, and the general public in accessing the Cohen Clinic and other community services.

• Serve as general back-up to administrative support staff performing tasks such as faxing, preparing documentation for distribution internally or external mail out, copying, and meeting preparation.

• Properly direct calls to other locations/units/agencies.

• Cross-training support staff on switchboard coverage and mail operations.

• Serve as primary mail clerk for the clinic in the sorting and distribution of incoming mail, posting of outgoing mail, and daily mail pick-up and drop-off.

• Fax attendant, including retrieving, sorting, and distributing faxes to appropriate staff.

• Participate along with office manager in the managed care billing process responsibilities including discussion of insurance co-payment.

• Maintain daily log of accounts receivable and consumer checks, mailed to the Cohen Clinic.

• Primary contact for external courier service.

• Supervise Shredder functions and staff and provides support as needed.

• Oversee functions of the day shift cleaning patrol and insurance coding and claims provides supervision as needed.

• Perform other duties as assigned.

• Present a professional image, maintaining a calm, professional manner knowing that some callers are consumers or family members and may be agitated, stressed, or present a difficult communication situation.