Catholic Charities is seeking an On-call part-time receptionist at our Marisol Health Clinic

SUMMARY

Welcomes clients and visitors by greeting and assisting them on the phone or in person.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Promptly and professionally answers all incoming calls and makes appropriate connections. Takes and relays message as necessary.
• Politely greets and assists all clients and visitors by providing routine information or directing them to appropriate staff/program.
• Answers basic questions about agency and our services, directions, and other information
• Maintains a safe and clean reception area
• Announces visitors to appropriate personnel

• Monitors visitor access. Maintains logs of visitor badges and access badges, ensures all badges are checked out and returned.

• Monitors delivery and pick-up of packages to ensure recipient is notified and receives deliveries.
• Researches and maintains current list of other community resources for referrals.
• Processes outgoing and incoming mail.
• Provides basic administrative support such as processing mailings, entering data or word processing for other departments as requested.
• Maintains records and files as assigned.
• Supports, promotes and adheres to Catholic Charities’ vision, mission, values and Code of Ethics.

• Reflects Catholic Charities’ commitment to treating all persons with dignity and respect.
• Uses creativity and innovation in program development and service delivery.
• Maintains confidentiality of client and agency information.
• Regular and predictable attendance.

OTHER DUTIES AND RESPONSIBILITIES

• Provides clerical/administrative support services as needed.
• Good steward of Agency human, financial and capital resources

• Participates effectively as a team member through communication, cooperation, information sharing and problem solving.
• Participates in staff trainings and programs as required.
• Any other tasks or duties as assigned.

  SUMMARY

  Welcomes clients and visitors by greeting and assisting them on the phone or in person.

  ESSENTIAL DUTIES AND RESPONSIBILITIES

• Promptly and professionally answers all incoming calls and makes appropriate connections. Takes and relays message as necessary.
• Politely greets and assists all clients and visitors by providing routine information or directing them to appropriate staff/program.
• Answers basic questions about agency and our services, directions, and other information
• Maintains a safe and clean reception area
• Announces visitors to appropriate personnel
• Monitors visitor access. Maintains logs of visitor badges and access badges, ensures all badges are checked out and returned.
• Monitors delivery and pick-up of packages to ensure recipient is notified and receives deliveries.
• Researches and maintains current list of other community resources for referrals.
• Processes outgoing and incoming mail.
• Provides basic administrative support such as processing mailings, entering data or word processing for other departments as requested.
• Maintains records and files as assigned.
• Supports, promotes and adheres to Catholic Charities’ vision, mission, values and Code of Ethics.
• Reflects Catholic Charities’ commitment to treating all persons with dignity and respect.
• Uses creativity and innovation in program development and service delivery.
• Maintains confidentiality of client and agency information.
• Regular and predictable attendance.

• OTHER DUTIES AND RESPONSIBILITIES

• Provides clerical/administrative support services as needed.
• Good steward of Agency human, financial and capital resources
• Participates effectively as a team member through communication, cooperation, information sharing and problem solving.
• Participates in staff trainings and programs as required.
• Any other tasks or duties as assigned.

• Demonstrated ability to be friendly and professional with a variety of people in crisis
• Excellent interpersonal communication skills, both on the phone and in person.
• Must be able to handle telephone with up to 6 incoming lines.
• Basic computer experience including email, internet and Microsoft office suite.
• Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population.
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); and six months to one year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Important Notes:

This is a part-time position - 0-19 hours per week

We conduct background checks as part of our hiring process.

Drug-Free Workplace

COMPENSATION & BENEFITS:

Salary: $18.00-$20/hour

Training: We provide a robust training curriculum that will support our employees throughout their career. Training provided within the first year of employment includes: De-escalation & Safety; Public Speaking; Mental Health First Aid; Substance Abuse & Mental Health; Human Trafficking; Trauma Informed Care; and many more.

Benefits: In addition to being part of a higher purpose while working in a challenging yet rewarding environment, eligible Catholic Charities employees receive a generous benefits package, including:

• Extensive Paid Time Off including 9 Paid Holidays annually (4 weeks accrual for new employees - increasing yearly) promoting work life balance.
• 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation.
• Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date.
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans and many more benefits.

ARE YOU READY TO JOIN OUR TEAM? If you are ready to make answer the call and make a difference, please submit your application online at ccdenver.org/careers. We look forward to meeting you!

We conduct background checks as part of our hiring process.

Drug-Free Workplace.

EQUAL OPPORTUNITY EMPLOYER

We believe every employee has the right to work in an environment that is free from all forms of unlawful discrimination. Consistent with applicable laws, Catholic Charities makes all decisions involving any aspect of the employment relationship without regard to race, color, sex, age, marital status, sexual orientation, national origin, citizenship, the presence of any physical or mental disability of someone otherwise qualified, veteran status, genetic information, or any other status or characteristic protected by local, state, or federal law. Discrimination and/or harassment based on any of those factors are inconsistent with our philosophy of doing business and will not be tolerated. This policy of non-discrimination applies to all aspects application procedures, hiring, advancement, transfers, reductions in force, discharge, compensation, training, or other terms, conditions and privileges of employment.

EEO/AA