Job Description

Saxton & Stump is looking for a Receptionist/ Office Admin to join our Concierge Services team. This is a great opportunity for hospitality professional who is looking to utilize their skills and training in a new industry. This individual will ensure that clients experience exceptionally positively when working with our organization. This role is highly visible, often serving as the first point of contact between Saxton & Stump and clients visiting or calling our offices. The selected candidate will significantly impact the overall client experience and perception of our brand. A portion of time will be dedicated to administrative support for the firm’s Marketing and Business Development team and affiliate companies.

Responsibilities

• Front desk and reception duties, greet clients and visitors with a smile and ensure five-star hospitality is provided during visit
• Provide backup coverage for file specialists as needed. Tasks to include file maintenance to include file room organization, closing, and thinning files, coordinating off-site storage
• Prepare files for offsite storage, which includes thinning, properly documenting, and arranging for pickup and delivery to Iron Mountain
• Assist Concierge Services Manager with scheduling for conference rooms communicating effectively with all team members to ensure schedule coordination
• Place catering orders for food, beverages, and refreshments as necessary and set up/clean up meeting rooms accordingly
• Prepare all meeting rooms with proper equipment, technology, and accessories
• Provide overall office management such as ordering office supplies and maintaining public spaces, including conference rooms, lobby, and breakroom
• Answer and direct incoming calls on a multi-line phone system and assist with responding to inquiries
• Assist Director of Concierge services with facility/maintenance needs and onboarding and new hire tasks
• Provide general support for the firm’s marketing and business development team as well as all affiliate companies

Skills/Experience

• High energy and genuine enthusiasm for achieving five-star internal and external client service
• Demonstrate the ability to think strategically, anticipate work needs, and find solutions to overcome obstacles independently.
• Tech-savvy with the ability to learn new systems and processes quickly
• Demonstrated ability to communicate confidently and collaborate with individuals at all levels of the organization
• Must be well-organized and detail-oriented with excellent written and verbal communication skills and maintain a positive attitude
• Friendly and welcoming attitude, with the spirit to serve
• Ability to troubleshoot and proactively find solutions to overcome obstacles
• Successfully navigate a fast-paced professional services environment and prioritize and adapt to changing workload demands
• Self-motivated and proactive, recognizing tasks that need to be completed and willing to complete them with a positive attitude

Qualifications/Requirements

• 1-3 years of experience in a professional environment is preferred, and entry-level applicants are welcome
• Five Star Hospitality experience preferred
• Associate’s or bachelor’s degree in business, marketing, or related field preferred but not required.
• Proficiency in Windows 10 and Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Teams
• Familiar and comfortable with video conferencing software (Microsoft Teams, Zoom, GoTo Meeting, or similar) and with setting up conference room technology – preferred but not required

Saxton & Stump offers a comprehensive compensation and benefits package and the opportunity for professional growth. , EOE

Who We Are

Join one of the most innovative, forward-thinking law firms in the country. As a member of the Saxton & Stump team, you’ll join a culture of excellence and teamwork, with a strong focus on investing in our team and the community. We understand that the new legal environment requires a different approach to all aspects of the business, and we’ve built that into how we recruit, structure our team, and value customer service. Apply today and be a part of the future of legal and consulting services.