Job description
Overview
In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient
experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new
health system centered around the patient: Virginia Mason Franciscan Health. Our combined system
builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly
5,000 physicians and providers. Together, we are empowered to make an even greater impact on the
health and well-being of our communities.
CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the
Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From
basic health needs to the most complex, highly specialized care, our patients can count on us to meet
their needs with convenient access to the region’s most prestigious experts and innovative treatments
and technologies.
While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that may include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!
Responsibilities
Do you want to be part of something great? Franciscan Medical Group, part of Virginia Mason
Franciscan Health, is currently seeking a full time Referral Coordinator for our busy Franciscan
Bonney Lake Clinic. Become a member of a dynamic clinic with an excellent
culture of teamwork. Free parking and no weekends or organizationally recognized
holidays required!
Job Summary:
Works with patients requiring a referral to ensure the patient’s referral needs are fulfilled. Incumbent
obtains and processes all referrals, authorizations and pre-certifications for patients requiring ancillary
testing and/or surgical procedures to ensure timely reimbursement.
Incumbents are accountable for; 1) processing referral orders and gathering patient insurance eligibility
information and obtaining pre-authorizations 2) coordinating patient appointments 3) distributing pre-visit
instructional materials to patients, 4) providing cost estimate and benefits information and 5) coordinating
the rental and/or purchase of medical materials and equipment.
This job exists in multiple locations, and while there may be minor differences in job content, they are not
significant for classification purposes. Overall, the nature of the work and job requirements are consistent
between locations.
An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front
desk, interacting with patients directly.
Essential Duties:
Qualifications
Education/Work Experience:
In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient
experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new
health system centered around the patient: Virginia Mason Franciscan Health. Our combined system
builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly
5,000 physicians and providers. Together, we are empowered to make an even greater impact on the
health and well-being of our communities.
CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the
Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From
basic health needs to the most complex, highly specialized care, our patients can count on us to meet
their needs with convenient access to the region’s most prestigious experts and innovative treatments
and technologies.
While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that may include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!
Responsibilities
Do you want to be part of something great? Franciscan Medical Group, part of Virginia Mason
Franciscan Health, is currently seeking a full time Referral Coordinator for our busy Franciscan
Bonney Lake Clinic. Become a member of a dynamic clinic with an excellent
culture of teamwork. Free parking and no weekends or organizationally recognized
holidays required!
Job Summary:
Works with patients requiring a referral to ensure the patient’s referral needs are fulfilled. Incumbent
obtains and processes all referrals, authorizations and pre-certifications for patients requiring ancillary
testing and/or surgical procedures to ensure timely reimbursement.
Incumbents are accountable for; 1) processing referral orders and gathering patient insurance eligibility
information and obtaining pre-authorizations 2) coordinating patient appointments 3) distributing pre-visit
instructional materials to patients, 4) providing cost estimate and benefits information and 5) coordinating
the rental and/or purchase of medical materials and equipment.
This job exists in multiple locations, and while there may be minor differences in job content, they are not
significant for classification purposes. Overall, the nature of the work and job requirements are consistent
between locations.
An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front
desk, interacting with patients directly.
Essential Duties:
- Processes referral orders and/or pre-authorizations.
- Coordinates appointments and ancillary services.
- Responds to patient questions regarding routine billing and insurance matters.
- Coordinates patient instructional/educational activities relevant to the patient’s referral.
- Coordinates purchase of materials and/or the rental of medical equipment relevant to the patient’s
referral. - Performs related duties as required.
Qualifications
Education/Work Experience:
- Successful completion of an accredited medical terminology course(s) or equivalent on the job training,
and two years of progressively responsible work experience in patient scheduling/registration, insurance
verification, financial counseling, or related function.
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