Summary

Assist parents/guardians and families with child care consumer education and referrals by providing technical assistance and information on child care options, quality care indicators, licensing information and child development.

Examples of Essential Functions include the following. Other duties may be assigned.

• Conduct intakes of parents/guardians/families seeking child care education and referrals for care in-person and by phone.
• Collect and enter information on parents/guardians and children in standard and computerized format of statewide Childcare Resource and Referral (CCR&R) system.
• Utilize database system to provide customized child care referrals based on information collected in intake process to determine appropriate child care referrals. Communicate identified referrals for child care and appropriate consumer education information to parents/guardians and families.
• Maintain up-to-date consumer education information including information on child care options, costs, subsidized care, licensed capacity and quality indicators for distribution to parents/guardians and families via mail/electronic information distribution.
• Ensure required follow-up contact is made within contract timelines to measure parents’/guardians’ success in their children care search and satisfaction with education and referral services.
• Support data specialist with updates to provider information as needed.
• Plan and attend community events representing and hosting SAL Child Care Connection Services
• Compile statistics required by Illinois Department of Human Services and prepare reports as required and requested.
• Collect and enter data on state website as related to child care referrals.
• Support the Director in Accounts Payable by coding, obtaining signatures and scanning documents to the Business Administration Office of SAL Community Services
• Keep account records for all contractual services
• Order supplies for all departments
• Serve as facility contact for deliveries, maintenance, security and fire regulations and needs.
• Coordinate monthly Customer Service Appreciation Days
• Complete clerical and systems project for the CCR&R and Illinois Network of Child Care Resource and Referral Agencies (INCCRRA).