Job description

You will train and improve functions of the assigned hotel under the policies and practices of the company while achieving improving guest satisfaction, employee morale, targeted profitability, and complying with federal and state regulations and brand requirements. The Regional Managers’ role is to provide leadership, training, supervision, and support to the hotels they are assigned, making measurable improvement during the assignment. You must be able to change and grow and adapt, be passionate about details and hospitality, and a team leader and doer.

Job Expectations

• Daily/Weekly Reports

• 5 Room inspections daily that are reported to BHG/GM/Housekeeping Manager

• Conduct weekly calls with hotels to follow up on action plans, open positions, staffing levels, SALT/guest service scores, and any other items as directed by CEO and company Vice President

• Weekly summary of successes and failures for hotels

• Action plans for each area you trained the hotels in

• Schedule for the next week with areas of focus

• Updating on the weekly progress of all hotels

Guest Focus

• Be visible, approachable, and available to all guests

• Ensure each department focuses on service and satisfaction of each guest

• Be professional and courteous in all interactions with guests

• You will be expected to raise SALT/Service Scores is all hotels – BHG goal is in the top 10% of brand

Operations

• Maintain a safe work environment at all times to minimize worker’s comp claims

• Ensure all areas of the property meet cleanliness and sanitation standards

• Room inspections will be completed at each hotel

• Ensure all training is up to date and certifications are maintained for all team members

• Preventive maintenance on mechanical equipment and rooms is timely completed

• Grounds and property display a high level of curb appeal and pride

• Focus on increasing F&B revenues in the restaurants and lounges

• RDO will provide oversight of any capital improvement projects (PIP, Refresh, Renovations, etc..) as directed by CEO and company Vice President. RDO is responsible for supervising and ensuring daily tasks are completed to the scope of work.

Staffing

• Fill in for open positions as needed

• You will be expected to train MOD’s wherever you are

• Develop depth on the team through cross-training when possible

• Assist GM to maintain appropriate staffing levels to maintain budget guidelines

• Ensure the hotel is participating in the MOD program and ensure procedures are followed

• Provide hands-on training to all managers and team members

• Conduct reviews and provide performance feedback as needed

• Comply with Federal, State, and Local laws on hiring and managing team members

Financial

• Train property GM’s and comply with all company accounting standards, policies, and procedures

• Ensure GM’s manage accounts receivables to ensure properties receive timely payments

• Ensure GM’s code bills and submit promptly to avoid late fees

• Ensure GM’s maintain appropriate handling of petty cash and reconcile according to guidelines

• Ensure GM’s control expenses to maintain budget and profit goals

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Hotel Management: 1 year (Required)
• Hilton: 1 year (Required)

Willingness to travel:

• 75% (Required)

Work Location: On the road

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