Scantron is a global, diverse company that provides market leading technology services to help business owners and professionals achieve their goals. For more than four decades, the Scantron brand has been recognized as the trusted source for technology services and managed print solutions. Scantron is headquartered in Eagan, MN, with offices in Omaha, NE and Lancaster, PA.

Why choose Scantron?

• BUILD your career with a global, diversified company that provides managed IT, and security services to help businesses of every size reach their goals.

• LIVE your passion through a culture that actively supports community involvement and embraces a "whole person" company benefits philosophy including a compensation package designed for your total well-being.

• We have a generous benefits package for our full-time employees, which includes a PPO medical plan option, HSA medical plans that go with employer contributions to an HSA Account, dental, vision, company-paid life insurance, and company paid short- and long-term disability coverage.

• Plan for your future with Scantron’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.

• Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.

• Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.

• We offer work-life flexibility, driving professional success but encouraging time for personal pursuits.

Scantron Technology Solutions (STS) is a division of Scantron Corporation. STS is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. STS provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. For over four decades, the STS brand has been recognized as the trusted source for technology services and managed print solutions. STS is headquartered in Omaha, NE.

POSITION SUMMARY

Proactively manage the Regional Field Service resources resulting in responsive customer service and optimum corporate contribution. Directs and coordinates all Field Service activities with the Region.

ESSENTIAL RESPONSIBILITES

• Direct responsibility for the entire regional field service organization. This includes communications with the Field Service Technician, Customers and Dealers, as well periodic travel to the field to ensure quality service standards are upheld. Responsible for daily field operations, which includes ensuring contractual obligations are being met (Preventative Maintenance routines, call-backs, response time) and the highest customer service is being provided
  • Supervisory Responsibilities: Manages 17 - 25 remote Field Service Technicians
• Regional service staffing and manpower utilization, which includes proactively adjusting territories and personnel to achieve highest quality of service to our customers
• Manage annual budget for the assigned region, which includes payroll, parts, travel, space leasing and other costs of doing business
• Determine training itinerary for entry-level technicians in region, and schedule training with Training Manager. Evaluate the level of expertise of technicians in the field to determine what, if any, additional training is needed, and scheduling this training with the Training Manager
• Conduct accurate performance reviews, formally as determined by the technicians review date, and informally, as determined by performance. Documentation of any corrective action taken with technicians in the region, and coaching these employees so that they are able to succeed in their position
• Maintain a management style that has a positive impact on employees, Field Service Technician, and managers
• Strive for constant self-improvement, be it through educational development, analysis of the competition, or other means of improvement
• Selects and makes hiring decisions
• Addresses and resolves customer complaints

REQUIREMENTS

• Bachelors degree (B. A.) from four-year college or university; or 5 -7 years related experience and/or training; or equivalent combination of education and experience
• 5 - 7 years related experience
• 3 - 5 years Supervisory experience preferred
• Demonstrates leadership abilities

PREFERRED SKILLS/EXPERIENCE

• Outstanding verbal and written communication skills
• Problem solving ability to handle pressure situations and multitask
• Ability to work well in flexible, dynamic work environment

SCANTRON IS AN EQUAL OPPORTUNITY EMPLOYER.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing Hiring@Scantron.com or calling 402.697.3044.

EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

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