Job Summary

RESPONSIBILITIES

• Line managers location leaders and the Regional Director of Operations, fostering a culture of collaboration and operational excellence
• Integral in fostering and maintaining partner relationships, supports high level business reviews with senior partners
• Responsible for client retention, overall Leads the relationship with the most senior level client/partner contacts
• Strives to anticipate and fulfill clear client/partner needs to ensure long-term contract stability and business growth
• Participates in and documents bi-monthly meetings with Partner during business operating season at each location on non-event days to strategically review business needs and client satisfaction.
• Participates in and documents quarterly meetings with Partner during the off season at each location to strategically review business needs and client satisfaction.
• Prepares and participates in formal annual client presentations reviewing year-end and look-forward for each business within Region
• Partners with the Strategic Alliance Group to build and maintain a robust retention plan from the first day
• Focuses on business renewals, special projects and seeking new business streams and new client relationships
• Uses Company recognition framework to celebrate achievements, performance and personal events Ensures open communication and understanding between Home Office disciplines and operations
• Promotes and instills Levy philosophies and business standards throughout all levels of management within Region
• Promotes a team building and cooperative work environment that maximizes productivity and morale within Region
• Owns the interview and selection process for new location leaders
• Support the Talent Review and succession planning processes to ensure plans are in place to meet regional staffing needs
• Utilizes development plans for leadership team to cultivate continual growth and advancement
• Works with New Business and Finance for new account and renewal business deal buyoff
• Develops strategic framework to grow and enhance revenues at locations within Region
• Encourages and proposes innovative and creative ideas that drive incremental sales and organic growth
• Ensures full compliance and execution of all Home Office initiatives, procedures and core signature standards
• Ensures "show quality" aspects of all locations within Region Develops and communicates long-term strategic plan for Region
• Strategically drives Region to provide creative and innovative ideas to enhance all operations
• Supports the implementation of new Company initiatives to ensure proper introduction and execution
• Ensures complete compliance with all aspects of financial and risk controls within Region
• Partners with Regional Finance team in the development of appropriate and accurate budgets to ensure all operations within Region meet Company and client expectations
• Responsible for the forecast process by reviewing operational unit forecasts to ensure accuracy of monthly projections and going out number for key statistics such as sales, PBITDAR and PBIT
• Accountable for entire Region P&L

Skills / Qualifications

• Minimum of five to seven years of multi-account management as District Manager or above
• Bachelor’s degree or equivalent work experience
• Extensive experience in the food service industry including a vast knowledge of establishing client relations and maintaining long term client relationships
• Expertise of the P&L impact and accounting practices
• Possess excellent training and development skills and extensive opening experience of new accounts (Requires presentation skills where revenue generating ideas and/or menu tastings are presented and discussed)
• Strong communication and client management skills
• Proficient in MS Office