The Regional Vice President of Operations is the market leader in a defined region and is responsible for the financial performance of those communities within their region as well as overseeing the human resources, operations, and building maintenance of each community. Additionally, this employee has specific training and leadership ability to oversee multiple communities and provide leadership development to the managers.

Primary Duties & Responsibilities:

• Approve all capital projects and major contracts.

• Assist with due diligence of new assets.

• Attends owner/resident activities and functions after hours as needed.

• Communicate with owner/asset manager as required.

• Comply with 12 Oaks Senior Living policies and support ongoing initiatives to promote operational excellence.

• Conduct property visits as deemed necessary to maximize the performance of the asset.

• Conduct quarterly meetings with Executive Directors to keep them apprised of current issues.

• Demonstrates customer service skills by treating residents, coworkers, supervisors, vendors, owners with respect, answering questions in a calm, professional, respectful manner and responds sensitively to concerns/complaints and exhibits a high sense of urgency.

• Ensure that all staff members provide the highest level of service to residents.

• Evaluate market conditions with each Executive Director to determine unit prices in accordance with the market and budgeted goals.

• Assist each Executive Director in the development of an annual marketing plan and conduct marketing reviews and comp shops on a quarterly basis.

• Evaluate the staff and leadership of each community in regards to to promote sales expertise and operational accountability.

• Manages and motivates the Executive Directors and onsite staff and gives consistent verbal and written feedback.

• Manages the owner relationship by meeting with owners, conducting property tours, providing updates and information about the property performance, and responding to owner requests as needed.

• Meet budgeted income revenue, expense and leasing goals for the portfolio.

• Oversight and coordination of the annual budget process for each property.

• Personal appearance must be clean and neat at all times, according to policy.

• Review the business and financial operations of each Executive Director on a monthly basis and more routine as needed to support accountability of business objectives, meeting NOI, growing revenue and managing expenses within budget.

• Supports Executive Director and responds to highly sensitive resident requests/concerns in a timely, professional manner.

• Trains and develops subordinates (provides on-the-job training and schedules company training).

Qualifications & Physical Requirements:

• Flexible with the work schedule, including availability to work weekends, evenings, and/or holidays as needed.

• Ability to complete projects timely and accurately is critical.

• Ability to earn future designations as required by Industry standards.

• An average of 50% of the typical work day is spent at desk handling paperwork, computer transactions, correspondence, etc. The remainder of the job requires property walks/inspections, walking up/down stairs and covering the multi-terrain landscape of the property.

• Out of state travel may be required based on Regional Vice President of Operations portfolio location.

• Valid drivers license and current automobile insurance is required.

• Budgetary and fiscal management skills.

• Computer software experience to include MS Word, MS Excel, MS Outlook, YARDI, Sherpa, TELS.

• Excellent interpersonal and communication skills are required as this position has direct contact with numerous departments within and outside the company.

• Must be detail oriented with strong organizational and analytical skills.

• Strong initiative and ability to manage multiple projects as well as strong follow through skills.

• Strong understanding of state regulations for assisted living.

• Ability to mentor, coach, train, support, set goals and hold teams accountable.

Education & Experience:

• BA/BS in Business or related field preferred.

• Minimum 1 year of experience in a regional director role with a senior housing company who specializes in assisted living, memory care, and independent living communities.

• Minimum 5 years of experience in senior housing management including department head and Executive Director roles.