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Why UnityPoint Health?

• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Hear more from our team members about why UnityPoint Health is a great place to work.

We are seeking a dynamic Rehab Service Coordinator to join our Outpatient Therapy Team. At UnityPoint Health – Meriter Therapy patients are at the center of everything we do, and we are committed to serving the community by living our FOCUS values of Foster Unity - Own the Moment - Champion Excellence - Seize Opportunity in our daily work. We know that our greatest strength is our people, and we strive to provide an environment that fosters success through our vast employee wellness program and mentorship opportunities to establish a strong knowledge base and build relationships. Our therapy team is also given opportunities actively participate in a team-based leadership structured group that ensure clinical and operational decision making is a collaborative process that promotes future growth and advancement.

Rehab Service Coordinators (RSC) facilitate the functioning of the outpatient therapy clinics in a variety of supportive functions. Daily responsibilities are divided into A, B and C roles. RSCs will rotate between all roles, which include, but are not limited to:

• A role: Administrative and clerical support - Preparing patient charts, reviewing therapy orders for accuracy, and monitoring spreadsheets for billing compliance needs.
• B role: Front desk reception, scheduling and patient registration processes. Over the counter sales and payment collection. Patient navigation from point of entry to exit from clinic.
• C role: Organizing, cleaning and prep of patient care areas, complete equipment maintenance requirements, and supply ordering.

• Work within the context of patient-centered care in an outpatient clinic setting.
• Work collaboratively with the therapy team to support exceptional patient experience and outcomes.
• Embrace lifelong learning: willingly receive feedback and learn from team members, seek continual learning opportunities, and share feedback to promote the growth of the team.
• Engage in staff meetings and project groups to support exceptional patient care.
• Remain up to date with clinic operation changes and workflows (review meeting minutes, review email communications, etc.)
• Demonstrate a willingness to be flexible and to take on additional responsibilities to support the team and process improvement initiatives within the department.

• High School Diploma or equivalent
• Epic Cadence scheduling
• One or more years of experience in a customer service role, preferably in an outpatient medical setting.
• Knowledge of general MS office systems including Outlook, Word and Excel
• Proficiency with keyboarding
• Ability to multitask with frequent interruptions
• Exceptional attention to detail
• Exceptional communication skills, both written and verbal
• Knowledge of insurance – obtaining benefits, submitting authorizations, etc.
• Knowledge of registration process
• Knowledge of medical terminology
• Experience assisting therapists with patient care as directed – ability to bend, twist, lift, etc.